Job Description

Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Players Club. Maintains working knowledge of casino including but not limited to hours of operation of casino, restaurants, and other amenities and responds to guest questions regarding the same.

Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:

• Greets and enrolls new guests at the Rush Rewards Player’s Club with a smiling and energetic attitude
• Eagerly inform guests of daily promotions, contests and Rush Rewards benefits during guest interactions
• Demonstrates and upholds Company behaviors.
• Assists special events and marketing in implementing fun on the floor with promotions, special events, and drawings.
• Distributes promotional items in accordance with specific promotion guidelines with enthusiasm
• Use the guest name during every interaction
• Verifies the guests phone number, email address, or if all information is accurate and updates the information when necessary.
• Check for satisfaction and appreciation for business during every interaction
• Maintains working knowledge of casino including but not limited to hours of operation of casino, restaurants, and other amenities and responds to guest questions regarding the same.
• Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, passes information to the Sup Player Dev & Mktg Ops for assistance.
• Greet guests and distribute offers as they exit their bus at Rivers Casino.
• Ensures promotional give a ways and inventory is unpacked and ready to be distributed prior to the event.
• Verifies valid/acceptable photo ID in accordance with Rivers Casino/PGCB standards with every transaction
• Gives accurate information to guests concerning their account information
• Assists the team with special events check-ins and other promotions
• Show flexibility to work in various Casino areas
• Work as a team with other casino departments in a respectful manner
• Performs additional duties as directed.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma or general education degree (GED) and/or one to three years related experience; or training.
• Must possess outstanding interpersonal communications skills (verbal and written) to effectively interface with guests and team members.
• Ability to be a TEAM player.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.