Job Description

Guest Marketing Specialist – Cape Cod, MA

Guest Engagement | Lead Generation | Hospitality | Performance-Driven Earning Opportunity

Build Your Career on Cape Cod

Capital Vacations is one of the fastest-growing companies in the vacation ownership sector of the hospitality industry. We provide best-in-class service and an exceptional vacation experience, giving our members access to 90+ internal club destinations and thousands of additional vacation destinations.

We’re growing our team on Cape Cod, Massachusetts, one of New England’s most sought-after vacation destinations. With its beautiful beaches, charming coastal communities, and steady flow of vacationing guests, Cape Cod provides an exciting environment for professionals who enjoy hospitality, meeting new people, and creating memorable experiences.

We’re looking for an outgoing, energetic Guest Marketing Specialist to join our Cape Cod team.

This is a guest-facing marketing and lead generation position for someone who enjoys meeting new people, building relationships, and creating excitement. You’ll interact with guests and owners staying on property, learn about their vacation needs, and introduce them to opportunities to learn more about Capital Vacations.

Your ability to connect with guests and generate qualified opportunities directly contributes to your earning potential. This is an ideal role for someone who enjoys a fast-paced, goal-oriented environment and wants their performance to be recognized and rewarded.

If you have a background in hospitality, sales, retail, automotive, customer service, promotions, lead generation, or another people-focused environment, your ability to connect with people can translate into success in this role.

What You'll Do

As a Guest Marketing Specialist, you’ll be responsible for creating positive guest interactions and generating qualified opportunities for our Sales team.

Your day-to-day responsibilities include

• Engage guests and owners in friendly, professional conversations
• Generate excitement and interest around the Capital Vacations vacation experience
• Invite qualified owners to attend an Owner Update
• Invite qualified non-owners to attend a Capital Vacations presentation
• Identify guest needs and generate qualified leads for the Sales team
• Build rapport quickly and create a memorable guest experience
• Assist guests and owners with on-site and off-site needs
• Provide guests and owners with a smooth, friendly, and efficient check-in experience
• Answer inbound calls and make outbound calls when needed
• Maintain knowledge of local Cape Cod shows, attractions, restaurants, activities, beaches, and destinations
• Accurately complete required paperwork, reports, and documentation
• Responsibly handle cash when applicable
• Consistently meet or exceed established performance standards
• Follow company policies, procedures, and applicable laws
• Maintain confidentiality and professionalism when handling guest information
• Perform other duties as assigned

What We're Looking For

The best Guest Marketing Specialists are people people.

You don't need to have a traditional marketing background. We're looking for individuals who are comfortable approaching others, starting conversations, building rapport, and getting people excited about an opportunity.

This role is particularly well-suited for someone who is motivated by performance and enjoys having a direct connection between their results and their earning potential.

You may be a great fit if you have experience in

• Hospitality or hotels
• Sales
• Retail
• Automotive
• Customer service
• Lead generation
• Membership sales
• Events or promotions
• Call centers
• Vacation ownership
• Other high-energy, customer-facing environments

Qualifications

• High School Diploma or GED
• Previous lead generation, marketing, hospitality, or customer-facing experience preferred
• Previous OPC or In-House Marketing experience preferred
• Outgoing and confident personality
• Strong verbal and written communication skills
• Excellent customer service skills
• Highly motivated with a positive attitude
• Comfortable working toward performance goals
• Strong attention to detail and organizational skills
• Basic computer skills and proficiency with Microsoft Office
• Ability to work effectively as part of a team
• Flexible schedule — nights, weekends, and certain holidays are REQUIRED

Why Capital Vacations?

At Capital Vacations, we’re creating opportunities for people who are motivated by people, performance, and growth.

You’ll work in a fast-paced hospitality environment on Cape Cod, surrounded by vacationers who are there to enjoy everything the area has to offer. It’s an environment where every conversation is an opportunity to create a positive experience and connect a guest with something new.

And because this is a performance-driven role, your ability to engage guests, generate qualified opportunities, and consistently deliver results has a direct impact on your earning potential.

This role allows you to build valuable experience in:

Guest Engagement • Marketing • Lead Generation • Communication • Relationship Building • Hospitality

Whether your background is in hospitality, retail, automotive, customer service, or sales, we’ll give you the opportunity to put your people skills to work in the vacation industry.

Enjoy the energy of Cape Cod while building your career with Capital Vacations.

If you’re outgoing, motivated, and know how to make people feel welcome — and you’re looking for an opportunity where your performance can be rewarded — we want to meet you.