Job Description

Job Location Columbus, OH 43215 Position Type Full Time

Reports to
VP of Communications

Who We Are:

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

Who You Are:

You’re an extroverted and outgoing team player. You are a detail oriented people person who appreciates working with spreadsheets, contracts, and working on a team.

What You’ll Do:

The marketing admin is a support role. You will manage projects as assigned by the VP of Communications. These projects include various administrative assignments in the office, including documenting and returning resident emails/calls/messages, compiling reports, auditing marketing info, collecting data, and other administrative tasks as assigned.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Respond to resident communications as assigned.
   1. Respond to resident phone calls.
   2. Respond to, de-escalate, and resolve customer complaints.
   3. Act as leasing agent for assigned properties.
   4. Respond to email correspondence.
   5. Manage mass email campaigns.
2. Update various housing and marketing websites.
3. Complete assigned training to increase skillset.
4. Assist with PR & company events.

Competencies

1. Communication / Customer Service.
2. Computers / Data Input

Supervisory Responsibility

This position currently has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. Occasionally, this job requires travel to remote properties, providing assistance at grand openings, and other events that require physical exertion.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position will occasionally require lifting of 40lbs, traveling to indoor or outdoor event locations, and engaging with potential customers for a period of 3-4 uninterrupted hours.

Position Type/Expected Hours of Work

Hours per week 40.

Travel

Hybrid position. Minimal local travel for occasional errands.

Qualifications

Required Education and Experience

1. Experience with Microsoft Office (Word, Excel and PowerPoint).
2. Customer service experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.