Job Description

Job Location: Corporate - Tucson, AZ 85711Core Values
PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.
The Marketing Accounting Assistant is a customer-focused position supporting the Marketing and Finance & Accounting departments by delivering high-quality service to internal and external customers while performing a variety of accounting and administrative tasks. The Marketing Accounting Assistant serves as a key point of contact for branches, departments, vendors, and external partners, ensuring timely communication, accurate processing of invoices and payments, and professional resolution of inquiries. This role is responsible for daily file maintenance, bill reconciliations, data entry, and proactive follow-up while maintaining a strong commitment to responsiveness, accuracy, and service excellence across NOVA Home Loans. This is a fully on-site position, based at our Corporate office in Tucson, AZ.
Evolving as a Marketing Accounting Assistant by having…
- High School Diploma or GED is required.
- One (1) to three (3) years’ experience within the mortgage industry is preferred.
- One (1) to three (3) years’ experience as a bookkeeper or Accountant is preferred.
- Prior customer service experience in a professional office environment is strongly preferred.
Exciting Opportunities to Grow by…
- Serve as a primary customer service contact for internal branches, departments, Real Estate agents, and vendors regarding invoices, payments, marketing orders, and related accounting questions.
- Provide timely, professional, and solution-oriented responses via phone and email to ensure a high level of customer satisfaction.
- Receive, organize, and send invoices/statements/receipts from vendors to Accounts Payable ensuring accuracy and completeness.
- Create and send payment links to Real Estate agents for co-branded Marketing orders and provide follow-up support as needed.
- Track, document, and manage requests using a ticketing system to ensure timely resolution and accountability.
- Communicate proactively with employees regarding missing receipts or required documentation and ensure appropriate follow-up is completed.
- Request W-9s from vendors when required and submit documentation to Accounts Payable.
- Assist in resolving billing discrepancies by researching issues and coordinating with appropriate departments.
- Support various teams within the Marketing and Finance & Accounting departments with projects and tasks as assigned by supervisor.
- Promote a positive, service-oriented experience by maintaining professionalism, confidentiality, and attention to detail.
- Perform other duties as assigned.
Show us your growth with…
- Strong customer service skills with the ability to communicate professionally and effectively with internal and external customers.
- Ability to manage multiple priorities while maintaining responsiveness and attention to detail.
- Familiarity with clerical practices, office procedures, and automated equipment.
- Knowledge of generally accepted accounting principles and procedures.
- Ability to perform computations with reasonable speed and accuracy.
- Strong organizational skills and follow-through.
- Knowledge of MS Office Suite, including Excel, Outlook, and Word.
- Ability to work independently and collaboratively within a team environment.
- Strong written and verbal communication skills.
Benefits Offered...
NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.