At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a highly analyticalMarket & Competitive Intelligence Analyst to join our Global Customer & Market Intelligence team In this role, you will be responsible for executing global Voice of the Customer research programs and applying advanced analytics to reveal actionable customer insights
The Global Customer & Market Intelligence team is dedicated to delivering evidence-based insights that advance the company’s growth goals across our global footprint in 61 countries
What You’ll Do
In this role, you will:
Execute the full lifecycle of Voice of the Customer research programs—including data preparation, questionnaire building, and distribution—to deliver comprehensive dashboard reporting and strategic presentations
Collaborate with the Senior Customer Experience Manager and business leaders to synthesize research findings into strategic insights and practical recommendations that fuel global expansion
Ensure compliance with organizational standards by maturing the team’s operational processes, research policies, and standards to scale and optimize global performance
The ideal candidate will have:
5+ years of experience in market research, competitive intelligence, or Customer Experience within complex Business-to-Business environments
Strong knowledge of Customer Experience management platforms (such as Qualtrics), Customer Relationship Management data analysis (such as Salesforce), and the use of Artificial Intelligence and Large Language Models to accelerate research synthesis
Proven ability in basic statistical analysis methods and the interpretation of financial data to assess competitor health and visualize market trends
Bachelor’s degree in Business, Marketing, Economics, Finance, or a related field; Strategic and Competitive Intelligence Professionals (SCIP) or Product Marketing Alliance (PMA) certifications are a plus
Competitive compensation and benefits aligned with the experience
Flexible work options and alternative work arrangements to support work-life balance
Opportunities for continuous learning and professional growth within a global organization
Comprehensive health, wellness, and retirement plans
Are you ready to help Iron Mountain expand our customer relationships through data-driven insights? Apply today to join our Global Customer & Market Intelligence team! Please submit your resume in English.
Please apply with your resume in English
Category: Marketing
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
