Job Description

Responsible for the leadership and management of luxury hotel operations in approximately 15-20 hotels. Verifies implementation and execution of the brand service strategy and brand initiatives for each luxury brand, as appropriate, located in the area with the objective of meeting or exceeding guest expectations. Works in close partnership with the General Managers of each unit and provides leadership, resources, and influence to positively affect the overall performance of properties in all areas, including, financial, customer, employee, and owner. The MVP will support the COO in development efforts to ensure continued growth and serve as the principal interface with property ownership.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major. Graduate degree preferred, e.g., MBA or related degree

• 10+ years of operations experience or GM assignments with responsibility for multiple units

• Excellent food & beverage, event management, rooms operations, revenue management, human resources, and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management.

• Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources.

• Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity.

• Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns.

• Track record of creating positive and influential owner relationships.

• Proven success in talent management and manpower decisions.

Skills and Attributes

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the luxury brand framework.

• Strong organizational, financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning.

• Aptitude to evaluate business trends, determine applicability, and modify business strategies accordingly

• Capability to independently manage multiple projects simultaneously.

• Proficiency to manage customer preference, loyalty, and engagement.

• Capacity to take constructive action without relying on directions from others.

• Talent to network and build relationships to grow the business.

• Strong problem-solving skills; encourages new innovative solutions when appropriate.

• Strong communication skills (verbal, listening, writing, presentation).

• Effective influence, consensus building, and negotiation skills.

• Adeptness to effectively manage and support change.

• Strong associate relations and customer relations skills.

CORE WORK ACTIVITIES

Operations/Property Management

• Maintains luxury brand standards and drive brand differentiation for hotels within area.

• Utilizes property, continent, and centralized corporate services to driver operational excellence.

• Conducts comparative analyses and gather/share best practices to gain efficiency and productivity in hotel operations across the region.

• Collaborates on new hotel development.

• Delivers balanced scorecard results across area of responsibility.

• Approves property and area customer engagement/guest satisfaction goals and ensure action plans are being executed.

Talent Management

• Approves property and area employee engagement goals and total compensation strategies and verifies that action plans are being executed.

• Hires and terminates property GMs.

• Develops bench strength for GM level.

• Initiates the performance management process for property GMs and conducts midyear and year-end performance reviews with GMs.

• Sets goals and expectations for direct reports and drives accountability for successful performance.

Sales and Revenue Management

• Reviews sales goals and strategies in area to drive alignment with the brand business strategy and proper pricing and positioning of the property in the market.

• Develops effective revenue management strategies and sets goals that drive the area’s financial performance.

• Monitors and communicates changes regarding market conditions in area to both supervisors and subordinates.

• Leverages continent/region sales engines as well as initiates independent and proactive sales activities when appropriate to generate demand.

Financial Management

• Drives P&L performance of area hotels.

• Partners with COO to conduct property level financial critiques.

• Partners with COO to take responsibility for reviewing and approving property operating budgets and CapEx plans.

• Develops strategies to improve properties’ financial performance.

• Drives cost containment and leverages efforts within area.

• Collaborates with Revenue Management, Sales & Marketing, and Finance to effectively manage P&L.

• Directs capital expenditure funds towards priorities outlined in the luxury brand business strategy and hotel positioning.

• Leverages contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in area, in accordance with SOPs.

Owner Relations

• Establishes and maintains relationship with owners.

• Manages an effective balance between owner interests and MI interests.

• Builds owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results.

• Maintains knowledge of loan agreements and management contract requirements for area properties.

• Drives compliance with contract, owner obligations, and reporting requirements.

• Collaborates with FBP to meet with asset managers/owners for business reviews.

• Provides first level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to OFS rep (if a portfolio owner in U.S.) and/or COO, as appropriate.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.