Job Description

The Global Response Operations organization within Global Operations advocates for and safeguards Meta's users, communities, and businesses from a wide range of risks, specializing in rapid detection, response, and resolution of critical issues across Meta's platforms.

As part of the Specialized Enforcement Operations (SEO) team, the Brazil Market Specialist will be an adaptable critical thinker focused on a range of high-priority, complex, and regulatory enforcement challenges that require specialized support, including local context, market knowledge, policy comprehension, and social and language insights. In this role, you will collaborate with stakeholders across operations, policy, legal, and product teams to review and enforce content reported for potential abuse, resolve user account issues, and enhance the experience for users in Brazil and globally.

You will work at the boundary of human judgment and AI-assisted operations - translating language, cultural, and regulatory complexity into clear insights, while building and operating scalable AI and automation solutions that improve enforcement quality, speed, and coverage.

This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, and writings; offensive or derogatory language; and other potentially objectionable materials.

Responsibilities

Work as part of the LATAM team, enforcing on crisis response within the region while specifically representing the Brazil market

• Develop and maintain deep expertise in applicable regulatory frameworks, including content moderation obligations and platform accountability requirements, to support rapid and accurate decision-making in Brazil
• Use a combination of Brazilian and LATAM geopolitical knowledge, understanding of language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Investigate and resolve issues reported on Meta products, such as requests for account support or reports of content violating Meta policies, both in language and agnostic, on content from within Brazil and globally
• Critically evaluate AI-generated assessments and deployed solutions through structured testing, failure-mode analysis, and root cause analysis - documenting performance gaps and feeding improvements back into the system
• Design, build, deploy, maintain and troubleshoot AI-native tools, agents, and enforcement automations
• Define and operate governance mechanisms for AI and LLM enabled enforcement solutions, including pre-deployment evaluations, quality and accuracy reviews, human oversight, post-deployment monitoring, and escalation mechanisms
• Analyze complex datasets to identify emerging risks and trends, conduct root cause analyses, size opportunities in Brazil, and partner with cross-functional teams to scope scalable solutions to improve the support of our community of users
• Synthesize analysis and investigative findings into clear narratives and recommendations that influence cross-functional stakeholders and leadership decisions
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region-wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses, and removing friction in the ad delivery process

Qualifications

Written and spoken fluency in Portuguese language, required because the role directly supports content enforcement and user operations in the Brazil market, and experience communicating with a variety of audiences and stakeholders from Brazil

• 3+ years of professional experience within data analytics, crisis response, investigations, regulatory compliance, policy, or a related operational field
• Proficiency in SQL with hands-on experience using LLMs, code assistants, or workflow automation tools to accelerate data analysis and build, debug, and improve operational solutions
• Experience working with complex data sets and aptitude for risk identification and analysis using data skills
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated understanding of social media platforms, particularly Facebook and Instagram
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
• Demonstrated experience in project management, including planning, executing, and delivering projects on time, while coordinating immediate and cross-functional teams
• Can work with graphic and/or objectionable content Experience in risk signal analysis and investigations
• Experience implementing responsible AI practices, including structured evaluations, risk assessment, bias mitigation, quality and accuracy reviews, human oversight, and post-deployment monitoring
• Experience investigating Ads, eCommerce, payments, financial risks
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Proficiency in Python, with experience using it for automation, scripting, or building lightweight tools
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)