Job Description
A Market Production Supervisor (MPS) is an expert communicator who is responsible for all lab cross-training initiatives. They will conduct the Lab Certification Program and ensure all associates are current and progressing according to guidelines of the program. A successful MPS will:
• Have the ability to train Edging competencies and perform lab maintenance and repairs
• Share extensive optical knowledge
• Cross-train retail associates to edge jobs for patient’s own frames
• Evaluate and identify potential Market Production Supervisor candidates to be developed further
• Partner with spoke store general managers and coach store associates to develop behaviors that ensure glasses are correct the first time
• Evaluate and communicate workflow abilities to ensure that turn-around time is communicated to customers and delivered as promised
• Assist in recruiting, interviewing and retaining the right talent
• Conduct eyeglass dispensing and adjusting for patients
• Troubleshoot visual opportunities with patients and coach other associates on troubleshooting
• Embrace and promote company culture and code of business conduct
• Ensure all stores in their cluster are aware of production capabilities and overall process and commitment possibilities
Friendly: make others feel comfortable with a kind and caring demeanor
Eager: meet all lab certifications; passion for developing others
Flexibility: Ability to work a schedule including days, nights, weekends, holidays, special events
Multi-tasking: Balance job manufacturing while simultaneously solving customer needs.
Experience: Two years of experience as a lab technician; one year experience in a supervisory position leading other
Reliable: must have access to reliable transportation
Agile: frequent standing or walking and the ability to lift up to 20 lbs.
Intelligent: High School diploma/GED or equivalent related job experience
Full Time
Pay range: $17.26 - $22.87
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Compensation range for the roles is above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.
