Job Description

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Market Manager position is included in a workplace model that does not allow remote work.

As a Market Manager, essential responsibilities include:

• Set direction for and lead the retail sales operation in an assigned geographic market.
• Assist in establishing, managing, tracking, and accomplishing Retail Branch goals and objectives within a specified market.
• Provide guidance and coaching to staff related to retail sales initiatives, which include affiliate referrals, promotional campaigns, new product launches and day-to-day production levels.
• Align the focus of Branch Managers and their staff with bank and overall market opportunities and goals.
• Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
• May be required to conduct or participate in activities for generating new business such as sales calls and special events as part of the bank’s overall strategic plan
• Implements strategies to achieve goals established for office.
• Generates, completes, and closes consumer loans.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Ensures that all employees are adequately trained and cross-trained in appropriate functions.
• Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
• Ensures that operating procedures are followed.
• Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs.
• Serves as back up for Personal Banker I/II duties and/or phone customer inquiries.
• Ensures that branch staff effectively meets customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
• Support company-wide sales initiatives, conduct regular sales meetings, and establish coaching programs for retail branch staff.
• Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
• Responsible for the orientation/mentoring of new team members at their physical location.
• Actively participates in civic and/or social organizations and other community organizations.
• Confers with appropriate departments to resolve issues.
• Leads hiring, coaching, performance feedback, employee development, compensation recommendations, and performance management for staff.

Skills Needed

• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
• Proven ability to concurrently manage multiple priorities and meet required deadlines.
• Proven results in an inside sales capacity.
• Proven ability to successfully manage employees in remote locations.
• Excellent presentation skills.
• Demonstrated oral and written communications skills.
• Ability to provide superior customer service through face to face and phone conversations.
• Ability to turn a low production office into a high production office.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Ability to maintain a high level of confidentiality in every aspect of this position.
• Intermediate computer skills, including Microsoft Office Suite products.

Travel Expectations

Regular travel within the assigned market to support multiple branch locations, community events, business development activities, and employee coaching.

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 11 1/2 holidays.

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.