Job Description

The Market Manager is responsible for understanding, implementing and enforcing the product demonstration/events processes with their teams in the designated market(s). The position must deliver consistent leadership that will ensure the quality of our services. The events process includes interviewing, hiring, training, planning, coaching, and managing retail supervisors as well as overseeing all aspects of event execution in the assigned market(s).

Responsibilities

• Ensure quality and compliance by having the right people in the right places following the correct processes.
• Recruit, interview and hire for direct report positions.
• Train, coach and mentor direct reports on company processes, policies, procedures and position expectations/responsibilities.
• Ensure quality execution by conducting audits and working with each direct report to ensure team compliance against expected goals.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure the highest level of on-date, quality execution is met.
• Engage all support teams (Field Support, Recruiting, Payroll, Client Services, etc.) to influence proper support and guidance on team needs.
• Effectively communicate to all internal and external customers.
• Share competitive knowledge, best practices and recommend process enhancements with the team to improve overall performance.
• Be the Events Execution Expert representing our retail partners and the assigned vendors within the defined market. Monitor and manage expense metrics such as payroll time entries and additional expenses to maximize market contribution.
• Lead and develop the planning and organizing of market meetings.
• Prepare and submit to management all required paperwork on a timely basis.
• Inspect company equipment on a regular basis to ensure proper maintenance and safe operation.

This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Qualifications

Education/Experience: A minimum of three years of related retail, restaurant or food industry experience and/or training; or equivalent combination of education and experience. Skills and Abilities: The successful person in this role is able to effectively handle multiple tasks and projects simultaneously. Must have strong organization and problem solving skills and able to present to a large and small groups in a variety of settings. Proficient in Microsoft Office Certificates, Licenses, Registrations: Any applicable national, state and local food safety certification is required. Physical Demands: While performing the duties of this position, the team member is regularly required to be able to:

• Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Read and understand information and ideas presented in writing.
• Communicate information and ideas orally and in writing so others will understand.
• Identify and understand the speech of another person.
• Light to moderate lifting may be required from time-to-time.

Supervisory Responsibility: This position has direct and indirect supervisory responsibilities. Working Conditions: Field-based retail environment with extensive travel required within your defined geography as well as occasional travel outside defined geography. Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.