Job Description

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

ESSENTIAL JOB SKILLS/DUTIES:
• Effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations
• Partner with Sales Enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement
• Adhere to general standard operating procedures for onsite visits
• Provide guidance on policy and procedures as well as best practices
• Serve as an Expert sales coach guiding practice sessions and role plays, observing real-time interaction and provide In the Game Feedback
• Meet or exceed a diverse set of goals and matrix developed based on organizational goals
• Identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed
• Serve as the primary Asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state
• Partner with stakeholders to resolve problems and remedy issues as they arise
• Ongoing communication with key team members on site progress
• Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

SKILLS:
Technical skills:
• Expert experience with the Serve, Solve, Sell approach
• Excellent working knowledge of the Microsoft Office Suite
• Exceptional public speaking, interpersonal, and skilled in written communication
• Comfortable with a great deal of self-governing and ambiguity; able to continue to complete work and drive results in such an environment
• Ability to guide stakeholders and provide pertinent information to make informed decisions
• Ability to handle frequent and sweeping change in a fast-paced environment
• Ability to work successfully as a co-located team with both Asurion and client employees
• Self-starter and can work autonomously with little supervision.
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.
• Ability to travel over 75% of time; including air travel and car rental
• Maintains a current driver’s license in good standing

Soft/Leadership skills:
• Active listener; strong communication - verbal and nonverbal
• Probes; good analysis; solves more detailed problems
• Manages time; self-directed in most work areas; assists others
• Builds relationships with teammates and establishes relationships with key stakeholders
• Detailed understanding of the products and services offered.
• Adaptable to change; can help support others through change
• Contributing team member and leverages relationships to advance work
• Provides peer to peer feedback and coaching to new team members
• Inspires peers through engagement, team support and continuous improvement.
• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

EDUCATION AND EXPERIENCE:
Preferred Education and Experience
• Prefer a minimum of 6 months of previous experience in retail technology, sales, customer service or related field
• Prefer a minimum of 6 months of experience using smart technology products

LICENSES / CERTIFICATIONS:
Required Licenses/Certifications
• Maintains a current driver’s license in good standing

TRAVEL REQUIREMENTS:
Travels: Yes
Percent of time: 75%
Overnight required: Yes

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.