Job Description

Market Engineer role supports IT systems used in front of house and back of house environments, including networks, hardware, software, and property-specific platforms such as PMS, POS, and gaming systems. This role focuses on day-to-day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and a positive guest experience while following organizational standards.

· Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior Market Engineers.

· Assists with tracking project tasks and ticket progress to help ensure work stays on schedule and meets service expectations.

· Follows established standards and procedures, helping document updates and identify gaps or issues.

· Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.

· Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.

· Works closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions.

· Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution design and daily operations.

· Assists with vendor coordination, evaluations, and documentation related to compliance, and technical requirements.

· Collaborates hands‑on with delivery and support teams to resolve issues and support business objectives.

· Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and service quality.

· 1–4 years of overall business experience, including hands‑on experience supporting or maintaining Information Technology systems.

· Strong analytical and problem‑solving skills with the ability to troubleshoot issues and support practical solutions.

· Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively with senior engineers and stakeholders.

· Effective communicator with the ability to clearly explain technical concepts to both technical and non‑technical audiences.

· Demonstrated ability to work productively in both collaborative and challenging situations.

· Experience working with vendors and service providers, assisting with coordination, issue resolution, and follow‑up.

· Contributes to a collaborative, team‑oriented environment through cooperation, reliability, and accountability.

· Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery.