Job Description

Job Title: Market Director

Job Type: Full-time

Hours: Monday – Friday 8:00 AM – 5:00 PM (after hours event support as needed)

Location: Northern Utah Market

Hiring Range: $90,000-$123,000

(Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the SVP Retail for maximizing and overseeing team member and member satisfaction, driving a financially healthy multi-product membership base, and the day-to-day operations of their assigned retail offices; and for the service and support functions within said market. The leader is responsible for providing development and mentorship to foster professional growth and career advancement for branch managers and team members. The Market Director role requires a strategic and results-oriented individual with a deep understanding of the financial services industry, a member-first mindset, strong ability to develop and execute market-specific strategies, commitment to supporting community, and proactively bring new ideas to better the organization and enhance overall member service.

Responsible and Accountable for:

• Empowering Leadership: Serves as a member of the Retail leadership team, collaborating and contributing to the successful creation and execution of the Retail business strategy, brand reputation and growth and employes a collaborative, inspirational leadership style
• Member-Centric Experience: Delivers a member focused experience, consistently across the region, that personifies the brand standards and drives member loyalty
• Community Partnership: Cultivates relationships within the community supporting our multi-cultural strategy and establishes the credit union as trusted partner in local initiative, financial education programs and outreach efforts
• Talent Development: Recruit, train and develop a high-performing team of Branch Managers, Relationship Managers, and Relationship Specialists by providing coaching and mentorship to foster professional growth and career advancement
• Promote a culture of accountability, integrity, continuous improvement, leveraging the credit unions Leadership Competencies.
• Operational Management: Oversee all operational aspects of branches withing the region, ensuring compliance with regulations and internal policies.
• Monitors branch performance metrics, identifying areas for improvement and implement corrective action, as necessary
• Collaborate cross functionally to optimize operational efficiency and effectiveness
• Complies with all record keeping requirements of the Bank Secrecy Act
• Promise Foundation: Provides regional support to President of Chartway Promise Foundation for requisite community contribution growth and impact in region

Knowledge, Skills, and Abilities:

• Knowledge of credit union operations and retail delivery services and systems
• Ability to successfully coach and develop team members regarding credit union procedures and responsible for monthly audit reviews. Leaders will work with branch management on correction of audit findings and procedure and processing errors.
• Build, lead, and manage a team of high-performing professionals to ensure alignment and coordination with organizational goals across member-facing market teams
• Consistently reviewing NPS scores to promote member-centric behaviors and consistency across each branch
• Drive revenue growth, increase market share, and ensure the achievement of financial goals within the market. Utilize analytics and performance evaluation using data-driven insights to refine strategies and optimize ROI. Active participant in annual budget for market and monthly forecast
• Ability to successfully lead and motivate assigned teams through regular weekly branch visits
• Ability to coach, mentor and provide timely feedback for assigned team members and conduct Individual Development Plans (IDP). Fostering a culture of collaboration, accountability, and continuous improvement
• Allocate time to identify, establish and maintain relationships with external partners who enhance our visibility, brand reputation and community involvement. Attending relevant industry events, conferences, and networking opportunities to continuously gain market and industry insight
• Proven record of establishing and adhering to high standards and identified leader competencies
• Ability to manage multiple locations to include all facets of branch operations, cash management, retail staffing, operational efficiencies, and member service; and successfully manage transactions of complex financial services
• Willing to travel as needed
• Ability to communicate in a polished and professional manner with team members and members. Proven record of establishing and adhering to high standards. Ability to create and deliver a formal professional proposal / request regarding assigned retail responsibilities
• Ability to comply with all state and federal regulations

Education and Experience:

Education: Bachelor’s degree or equivalent experience.

Experience: Approximately five to seven years of demonstrated progression in job related experience.

High degree of experience with automated teller technology (preferably Core Operating System platforms).

Need to be proficient in utilizing ongoing technologies to successfully support sales and the sales management environment. Must be willing to travel as needed.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com.