Job Description

MAIN PURPOSE

The Market Coordinator acts as an interface between the Regional Brand Director, the Operational Marketing team, supports departments and the markets. He/she ensures the smooth flow of sales operations, orders processing, shipment, stock quota management and pricing between the markets and the Brand Holders.

KEY RESPONSIBILITIES

• Ensure smooth and timely order processing and shipment
• Ensure timely orders submission and release confirmation by customers
• Check order quantities, reference numbers and prices of the orders
• Maximize orders fill rate by securing quota and fresh stocks. Provide recommendation to customers on substitute references for out of stock items
• Transmit the orders to Customer Service after validation and follow up to ensure timely invoicing of orders
• Track and update back orders
• Follow up on timely payment for prepayment customers
• Summarise and update master orders tracking file by customer
• Assist customers in credit note related issues
• Notify Finance and Regional Sales Director on account and order block
• Ensure the reliability of customer information entered in SAP
• Set up new customer account in system workflow with relevant stakeholders

Manage order forecasts

• Analyse the quantities ordered per customer in accordance with previous year and current year budget
• Ensure timely purchase forecast submission by customers
• Support management with risk assessments in purchase forecast accuracy
• Track and ensure quota consumption for all customers to minimize excess and obsolescence charge
• Run and validate forecast wave submission by customers to support Marketing team
• Monitor promotion stock needs, quota and re-adjust forecasts in cooperation with the other markets (transfer of quantities) if necessary

Prepare and maintain prices

• Ensure smooth implementation of BPI’s price policy
• Prepare pricing template for senior management’s review and approval. Upload approved prices in SAP before order processing
• Adjust set prices in accordance with the margin negotiated for each customer
• Validate the prices per customer with the Regional Sales Director
• Send new prices to the customers and confirm implementation date

Consolidate timely monthly sales reports

• Ensure timely market submission of sell in and retail sales reports from markets
• Check and make sure all markets fill in the data accurately and completely

Contribute to marketing plan implementation

• Arrange shipment of lab samples, preseries, PR kits and marketing tools to the markets
• Arrange shipment of products to office for sponsorship and gifting
• Coordinate guest attendance and registration for marketing seminars

Coordinate product registration requirement

• Coordinate product registration requirement with customers and brand holder Regulatory teams to facilitate shipments

REQUIREMENTS

• At least 5 years experience as a sales coordinator/administrator or similar role
• Confident and approachable who strives in delivering excellence for Customer Service
• Highly organisational skills, detail-oriented and ability to manage several projects and meet deadlines
• Ability to priortise own workload
• Strong communication skills
• Well versed in IT skills – Microsoft Excel (intermediate), SAP system
• Data analytics experience is a bonus

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