Job Description

To ensure business complies with Market Conduct regulatory requirements and assists with related implementation, maintenance and change management

• Control expenditure and identify process improvements to contain and reduce costs.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Identifies training needs and conducts training where necessary.
• Ensures that the various stakeholders are aware of new and or changed legislation, policies, procedures, frameworks and methodologies.
• Ensures that various stakeholders are aware of new and/or changed processes.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Examines legislation and identifies issues and requirements applicable to the business or relevant business unit.
• Rates level of risk as per prescribed procedure and system.
• Identifies which legislative requirements will affect which processes of each business unit.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance, and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Consults with relevant managers and gains consensus on actions to be taken to resolve compliance issues.
• Provides recommendations to business with regard to setting action plans on how to mitigate potential and actual risks.
• Identifies controls and processes that need to be set in place to deal with compliance issues.
• Translates specialist information and/or issues from the external environment into Company business language to clearly illustrate the impact of potential risks.
• Ensures that interpretation, integration and implementation of the above are accurate and effective.
• Provides specialist advice and support to stakeholders on latest amendments in area of expertise that could impact on the business.
• Facilitates conversations and devises programs with stakeholders to ensure risk awareness, identification, assessment and mitigation are embedded within the Organisation.
• Influences stakeholders to improve business performance in area of accountability.
• Builds and manages productive operational relationships with key partners.
• Display and encourage an appreciation of teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

15/08/26