Job Description

Are you a team player?

Do you LOVE the water?

Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family?

The Boat House of Three Lakes is expanding their service department again and looking for an A-Player Service Advisor to join our team of energetic, fun, customer-focused individuals! The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.

The ideal candidate will have the following necessary qualities:

• Service Writing experience.
• Attention to detail.
• Ability to listen intently to the customer's needs and interpret a variety of communication styles.
• Dedication to excellent customer service
• Great phone and follow up skills.

The candidate who I really want to meet will also:

• Have previous Marine Industry related Service Advisor experience.
• Understands the ins and outs of working in a service department and the importance of timing when customers are unable to enjoy the water when their boat is inoperable; and
• Consistently show a positive attitude and be a genuine team player.

Our team player Service Advisor will have the following essential functions:

• Communicate with customers professionally and with courtesy.
• Greet customer promptly and courteously and present yourself in a professional manner.
• Working knowledge of marine parts and components and ability to master dealer management software selected by organization.
• Handle telephone inquiries quickly and courteously.
• Sell service and maintenance to customers in person, by telephone and electronically as best suits the customer.
• Work with clients to provide appointments that support business needs and customer convenience.
• Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
• Inspect every boat and motor prior to the start of repair / maintenance work (with the customer when possible) and note repair order accurately.
• Complete repair / maintenance order paperwork completely and accurately at all times.
• Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date.
• File for all warranty pre-authorizations in accordance with the manufacturer guidelines.
• Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work.
• Follow-up with each customer 48 hours after delivery to verify customer satisfaction.
• Follow Complaint Handling Procedure to support upset customers. Reach resolution, when possible, that is satisfactory to the customer while protecting the company's interests.
• Refer potential sales leads to the Sales Department for customer support.
• Establish and maintain a positive working environment with employees in all departments within the company and vendors.
• Maintain a courteous and professional working relationship with all members of the organization.
• Process all paperwork on a timely basis and with accuracy.
• Follow all safety policies and procedures, keeping work areas within your control clean and organized to lessen safety concerns.
• Attend all assigned meetings and complete all assigned training.
• Follow all company policies and procedures.

Other duties as assigned.

The Boat House is an Equal Opportunity Employer (EOE). All candidates will be considered without regard to any protected class.