Job Description

Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

As a Mate, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen

to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!

Duties and Responsibilities:
• Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
• To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and looked after at all times.
• Support the Captain in onboard safety training for all crew members
• To navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws as directed by the Captain
• Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company's SMS.
• To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
• To support the Captain in conducting a safety crew briefing every morning for tripping and functions before commencing service to the public.
• To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
• To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
• To report any maintenance checks or incidents as per the Company’s SMS to the Captain.
• Support the Captain in checking the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
• To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
• Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
• To provide passengers with a commentary through the City Cruises’ sightseeing journey and give them a magical experience along the River Thames.
• To give our passengers the best customer experience whilst sightseeing with City Cruises’.
• Lead by example and support the Captain to manage all crew on the vessel are well presented and groomed in Company uniform at all times when representing City Cruises’ and serving to the public.
• To promote to onboard sales and other Company products as directed.
Education & Qualifications:
• SCTW95 Seaman Certificate.
• Holds or working towards BML (Boat master’s Licence).
• Holds or working toward LKE (Local Knowledge Exam).
• Holds or working toward RYA PB2 (Power Boat Level 2).
Experience/Knowledge
Required:
• Experience operating as Mate of large passenger vessels.
• Knowledge of vessel maintenance and vessel engineering.
• Worked on a boat or in the maritime industry for over 2 years as a full-time mate.
It is a requirement of this role that any successful applicant must be signed off on the following vessels within their probationary period: MV Westminster, Mayflower Garden, Jessica, Amy, Princess Rose, City Alpha, City Gamma, Millennium of London, Millennium Peace, Millennium Dawn, Millennium City, Millennium Time, City Delta, Millennium Diamond, and Erasmus.
Desirable:
• Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
• Experience working within the hospitality industry.
• To promote brand image of City Cruises’.
• Experience of River Thames commentary/guiding.
• Signed off on the City Cruises Sightseeing and Charter fleets. If not, then this will be completed within the probationary period.
Personal Skills Required:
• Use excellent communication skills to perform great customer service.
• Willingness to learn and progress.
• To be able to write and speak English to the level required for the role.
• Act with integrity at all times.
• Approach everything with integrity with what you do.
• Deliver excellence through customer satisfaction and living our City Cruises values.
• Work with empathy.
• To always exhibit a professional attitude.
• Calm and able to work well under pressure.
• Excellent numeracy and literacy skills.
• Reliable.
• Due to the nature of the role, time keeping is very important and the suitable person will be required to attend work on a punctual basis.
• Highly organized.
• Able to work under direction and follow the chain of command.
• Is able to work under direction.
• To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfill other tasks that fall within your post as required.
• Company focused.

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