Job Description

• Customer service role with a difference - work outside and keep active!
• Maintain Westhaven Marina’s position as a premier marina facility
• Onsite parking
• Shift work; 5 days on, 3 days off

He angitūtanga: The opportunity

Auckland Council has an exciting opportunity for a Marina Crew – Dockmaster to join the team at Westhaven Marina – the largest recreational marina in the Southern Hemisphere.

You’ll be working directly with berth holders, visiting skippers, and crew, helping to ensure a safe, professional, and welcoming environment on the water 24/7. This is not a desk-based role – you’ll be out on the docks, assisting with boats, supporting customers, and representing Westhaven as a premier facility for the boating community.

• This is an on-site position

Day-to-day you could expect to work on:

• Be the first point of contact for berth holders and visiting vessels
• Answer enquiries, manage berth bookings and coordinate arrivals
• Meet & greet boats, assist with dock (mooring) lines, power and water connections
• Provide guidance on marina facilities (sewage pump-out, rubbish disposal, fuel, etc.)
• Monitor the docks to ensure safety, security and compliance with marina rules

He kōrero mōu: About you
You’ll bring strong customer service experience along with a solid background in boating, marine operations, or marina environments. Ideally, you’ll be comfortable working with boats and talking the language of skippers and crew. You might walk up to 7kms per day around the Marina.

We will be looking for specific experience with:

• Working in a marina, boating club, or marine industry environment
• Handling dock lines and supporting vessel berthing
• Resolving customer issues and complaints calmly and professionally
• Using booking systems and moderate IT skills

You will need the flexibility to work a range of shifts. We work on 5 days on, 3 days off roster. Shifts are:

• 6am-3pm
• 1-10pm
• 9.30pm-6.30am
  

Please note:
All Dockmasters are expected to participate in a night shift rotation. While this schedule will be partly based on individual preferences, details will be discussed during the interview with the team leader.

Ngā āhuatanga kei a mātou: What we offer
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

You’ll have access to a range of fantastic Auckland Council benefits, EAP services, an Oranga Day and discounted Leisure Centre membership and a range of other partnership discounts!

View a snapshot of some of our employee benefits here: https://drive.google.com/file/d/1bk7WGJT_t7vY7iKAiqd0YPS0C73-ZTtM/view-usp=sharing

We are a diverse organisation – we value diversity in our thinking, and we can only achieve that with a diverse team!

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Tono Mai: Apply Now!

You can find the position description here

Applications close Tuesday 20th January 2026

Please note: This role is deemed safety sensitive and, in line with Auckland Council policy, you will be required to complete pre-employment drug & alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Our employer Kiwisaver contribution is additional to base salary offered.

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