Job Description

Come join a winning team ! We have an exciting opportunity to help expand your knowledge, skills, and abilities.

As a Margin and Collateral specialist within Market operations, you will help drive our clients’ business forward, while getting a behind-the-scenes look at how our own businesses run, you’ll work on implementing new ideas to improve and enhance our client services - driving increased productivity and efficiencies for our clients and the firm.

The Collateral Services Team supports bilateral OTC derivative collateral requirements and all related settlements. The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople, individuals in Prime Brokerage, Credit Executives, Middle Offices, and Line of Business Operations Teams.

Job responsibilities

• Remain client focused, able to work independently under strict deadlines with limited supervision, be control oriented

• Process efficiently and accurately both outgoing and incoming margin calls and provide transparency to the client on the margin call when needed

• Ensure all transfers agreed are eligible under the appropriate legal document

• Respond to client inquiries, and when needed, coordinate with the appropriate Front/Middle Office as well as the core processing area in order to facilitate resolution

• Identify and resolve client disputes related to both collateral and trade settlement discrepancies

• Perform Risk Mitigation (Operational, Financial and Reputational)

• Maintain and build excellent relationships with both internal partners and external clients

Required qualifications, capabilities, and skills

• Desire to work in a fast-paced environment

• Self-motivated, enthusiastic with a great appetite to learn and develop new skills

• Excellent time management skills and the ability to organize and prioritize work in a busy environment with the ability to work under pressure and to deadlines

Preferred qualifications, capabilities, and skills

• Previous exposure to financial products including securities and derivatives instruments advantageous but not essential

• Process oriented with strong attention to detail, highly entrepreneurial, creative, open-minded, persistent, highly collaborative and with a passion for delivering business results

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans