Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a part-time position with varying shifts, requiring weekends.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The Lounge at Margaux Bartender is responsible for fulfilling the daily operations of the restaurant including table and bar maintenance, guest satisfaction and as well back of house duties that include side work. This associate must follow the expectations of the JW Marriott Grand Rapids and that of Marriott Quality Assurance Standards along with guest service standards. The Lounge at Margaux Bartender is responsible for creating a teamwork environment and produce quality service to each guest.

ESSENTIAL FUNCTIONS:

• Timely and accurate service bar ticket times
• Knowledgeable about trends and drinking culture
• Have a vast knowledge of wine, sprits, and beer
• Be excited to share knowledge with team members to ensure ticket averages are high
• Maintain bar cleanliness
• Maintain daily set up and/or breakdown of the bar by following daily checklists
• Know each menu item and its ingredients. Be knowledgeable of bar specials and 86’d items and communicate those products during pre-shift meetings Restaurant service includes counter service, food running, table service, and deliveries
• Ordering through Birchstreet products for the next day
• Maintains a good repoire with Purchasing and communicates needs of the bar with them
• Manages time wisely to complete daily tasks
• Communicates needs and ordering to Restaurant Managers
• Be aware of events in the area. Be able to give suggestions to our guests
• Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
• Strives to exceed guest satisfaction and looks for ways to provide the best possible service
• Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• Complete daily cleaning duties and side work tasks, takes pride in their work
• Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• Displays a positive courteous and polite attitude, works well with others
• Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag
• Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests
• Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
• Utilize time well and is productive throughout the entire shift while meeting department standards
• Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
• Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
• Follow the AHC safety standards of our hotel
• Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.

REQUIRED SKILLS:

• Proficient in classic and modern cocktails with deep understanding of flavor profiles, ingredients and mixology techniques
• Knowledge of wine and champagne with the ability to recommend pairings
• Excellencent in customer service

-Skilled in upselling premium spirits, wines, cocktails

-Strong organizational skills to maintain a clean, well-stocked, and orderly bar.

-Ability to remain calm under pressure, especially during busy or challenging situations.

-An eye for presentation to create visually appealing drinks that match the upscale ambiance.

-Excellent communication skills to work smoothly with the kitchen, waitstaff, and management.

EDUCATION & EXPERIENCE:

• Must have previous restaurant experience
• TiPS Certification required within 90 days of employment
• MGS (Marriott Global Source) knowledge is preferred
• BarArts Certification
• Complete mandatory training through MGS

Job Location

JW Marriott

Pay Range

$5.75/hour + tips