Goldman Sachs

Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX

Goldman Sachs  •  Richardson, TX (Onsite)  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL

Responsibilities

  • Work in conjunction with business units to develop and improve specific operational metrics
  • Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains
  • Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance
  • Provide report building expertise and support in the creation of performance monitoring mechanism
  • Assist in the identification, development and evolution of KPIs
  • Create and manage dashboard reports for management review

Basic Qualifications

  • Bachelor’s degree or equivalent military experience
  • Demonstrated analytical skills and techniques
  • Experience dealing with large data sets (structured or unstructured)
  • Ability to interpret data to develop action plans to improve business processes
  • Ability to learn quickly and adapt to projects and deadlines
  • Passion for delivering a great customer experience at scale
  • Strong communication skills and the ability to build relationships with internal stakeholders
  • Strong judgment and comfort with ambiguity
  • Strong PC skills required (Excel, Access, PowerPoint, Word)
  • Competitive spirit with the ability to lead and motivate

Preferred Qualifications

  • Experience with metrics and reporting at a financial services company
  • Experience with Tableau, Power BI or similar data visualization tools
  • Experience in interacting with databases using SQL

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Disability Accomodation for Applicants | Goldman Sachs

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Goldman Sachs

About Goldman Sachs

We aspire to be the world’s most exceptional financial institution, united by our shared values of partnership, client service, integrity, and excellence.

Operating at the center of capital markets, we act as one firm, mobilizing our people, capital, and ideas to deliver superior results across our clients’ most complex challenges.

For 156 years, Goldman Sachs has delivered world-class execution on a global scale across our leading Global Banking & Markets and Asset & Wealth Management businesses.

Apprenticeship is central to our culture, with hands-on coaching and access to leaders who bring decades of experience and expertise. With office locations around the world, we offer a broad range of career opportunities to those who insist on excellence and thrive on performance.

Find our Social Media Disclosures here: gs.com/social-media-disclosures

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, New York
Year Founded
Unknown
Social Media