Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Server to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: The Restaurant Server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests and residents, providing exceptional and anticipatory service while showcasing a knowledgeable understanding of the menu and preparation methods.

What you will do

• Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings
• Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals
• Breakdown, clean and set-up of tables and chairs
• Work harmoniously and professionally with co-workers and supervisors
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed

What you bring

• Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server
• Thrive working in a fast paced, and large team environment 
• Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs
• Knowledge of Minneapolis and surrounding areas, highly desirable, however not required
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts
• Ability to carry and balance a tray
• Ability to accurately process cash and credit card transactions
• Ability to multi-task in a high volume and demanding environment
• Strong problem-solving skills, ability to handle difficult situations and guests
• Reading, writing and oral proficiency in the English language
• TIPS & ServSafe certified

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $16.37 per hour + tips
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate.

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal