Job Description

Role Purpose
The MAPP Navigator & Administrative Support is responsible for ensuring compliant, accurate, and timely execution of MAPP transactions and administrative processes across Bosnia & Hercegovina. The role supports business teams and ensures smooth operational delivery in line with internal policies and external regulations. In addition, the role provides broader administrative and operational support in alignment with manager guidance and evolving business needs.

KEY RESPONSABILITIES

MAPP Coordination
• Manage end-to-end MAPP transactions within workflow systems (e.g., MAPP Navigator, ARIBA).
• Ensure transactions are completed accurately, timely, and in compliance with policies.
• Collect, review, and validate project documentation from project owners.
• Coordinate approval processes with Medical, Legal, and Compliance stakeholders.
• Maintain documentation including contracts, agreements, and supporting evidence.
• Monitor transaction progress, reconciliation, and project tracking.
• Support Transfer of Value (ToV) consent collection and tracking.
• Flag incomplete or non-compliant documentation.
• Provide basic guidance to business and medical colleagues on HCP/HCO engagements.

Operational & Process Support
• Act as first point of contact for project owners and approvers for case resolution.
• Support Team Lead with task coordination, KPI tracking, and reporting.
• Collaborate with Meeting Planners on compliant event execution (Navigator, Cvent).
• Support shared services team activities.
• Manage accrual processes and monthly reporting in coordination with Finance.
• Provide audit support and ensure documentation readiness.
• Perform exception handling and remediation activities.
• Prepare transaction status reports for management upon request

Administrative & Office Support
• Manage invoice receipt, validation, processing, and submission for payment.
• Create and maintain purchase orders for departments and suppliers.
• Liaise with suppliers regarding invoice verification and payment status.
• Maintain vendor master data, including onboarding and updates.
• Ensure smooth office operations and coordinate facilities and maintenance.
• Manage procurement of office supplies and equipment.
• Coordinate meetings and internal office events.
• Handle communication channels and respond to inquiries.
• Support complaint handling and resolution processes.
• Coordinate regulatory and operational payments, including urgent cases.
• Prepare and submit documentation for public tenders and official processes.
• Support HCP payment processes and coordination with stakeholders.

Additional Note
Provides flexible operational and administrative support across the organization, in alignment with manager guidance and evolving business priorities, ensuring operational continuity and efficiency.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Administrative