PGC Digital (India): CMMI Level 3 Company

MapleWave Production Support Specialist

PGC Digital (India): CMMI Level 3 Company  •  Bengaluru, IN (Onsite)  •  3 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

MapleWave Production Support Specialist

Experience : 5 to 8 years

Responsibilities:

  • Responding to customer support tickets and inquiries regarding Maplewave software
  • Diagnosing and resolving technical issues related to system functionality, data integrity, and user access
  • Performing system upgrades and patching to ensure users are on the latest version
  • Monitoring system performance and proactively identifying potential issues
  • Providing user training and guidance on best practices for using Maplewave features
  • Collaborating with development teams to report bugs and suggest improvements

Key Technical Requirements:

  • 5-8 years of support experience in the Telecom domain
  • Strong understanding of Inventory process flow and POS systems, specifically MapleWave Transact
  • Proficiency in UNIX and MySQL
  • Experience with OpenShift cluster-based architecture
  • Skilled in issue tracking and driving resolution across multiple teams and vendors
  • Extensive experience using Remedy for issue management

Additional Requirements:

  • Strong communication skills with customer-facing experience
  • Willingness to travel for short or long-term assignments
PGC Digital (India): CMMI Level 3 Company

About PGC Digital (India): CMMI Level 3 Company

At PGC Digital, we empower enterprises to reimagine business transformation with cutting-edge digital solutions, global delivery expertise, and a people-first culture. As a trusted partner to SAP, Microsoft, Salesforce, and ServiceNow, we bring innovation, agility, and industry know-how to deliver measurable outcomes at scale.

What we deliver

On-Demand IT Staff Augmentation – same-day IT scaling & end-to-end enterprise software support

AI + Human Expertise in Talent Acquisition – blending precision with personalization

Greenfield, Migration & AMC Projects – accelerating digital journeys from strategy to execution

Enterprise Digital Transformation & Support – secure, scalable, and future-ready

Why customers trust us

We follow proven frameworks and global standards, reinforced by CMMI Level 3, ISO 9001, and ISO 27001 certifications—a testament to our focus on quality, process excellence, and information security.

Why employees choose us

We foster a culture of growth, inclusivity, and recognition.

Our achievements include:

Great Place to Work-Certified™

India’s Best Workplaces for Women 2024

Ranked among the Best Places to Work

Why investors believe in us

We are on a clear growth trajectory with a milestone to become a public limited company by 28th August 2026. Our IPO roadmap reflects our commitment to scaling globally, strengthening governance, and creating long-term stakeholder value.

Global presence

India – Offshore delivery excellence

Canada – Nearshore innovation hub

USA – Onsite client engagement

APAC HQ in Singapore – Driving regional growth

Future footprints (2025) – Expanding in Vietnam and India to strengthen procurement & delivery

We are more than a digital partner—we are an extension of our customers’ teams, committed to creating lasting value

📩 Connect with Us!

India : 9900085366 | UK : +44-744-710-4934 | USA : +1-831-401-4811

#PGCDigital #ITConsulting #DigitalTransformation #SAP #Microsoft #Salesforce #AWS #CloudComputing #Automation

Industry
IT & Software
Company Size
201-500 employees
Headquarters
7 temasek Boulevard Hex12-07 Suntec Tower One, SG
Year Founded
2016
Social Media