Job Description

Job Location: Maple & Ash Miami - Miami, FL 33132
Position Type: Full TimeJoin Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.
We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston, you'll find endless opportunities for growth, travel, and continuing education.
Our culture is built on four core principles:
- Generosity: Always give more, exceed expectations.
- Excellence: Deliver exceptional work with unmatched expertise.
- Fun: Love what you do, laugh often, and enjoy the journey.
- Fail Fast: Learn from mistakes, adapt, and keep improving.
Maple Hospitality Group is seeking a polished, hospitality driven Key Holder Supervisor to support daily front of house operations at Maple & Ash Miami. This role is designed for an experienced service professional who leads by example, thrives in high energy environments, and helps uphold the elevated standards of the guest experience during service.
The Key Holder Supervisor serves as a floor leadership presence focused on service execution, guest engagement, operational readiness, and team support throughout assigned shifts.
What You Will Do:
• Support daily front of house operations during service periods
• Execute opening and closing procedures with consistency and attention to detail
• Maintain key holder responsibilities including securing the restaurant, alarm procedures, and operational readiness
• Serve as a leadership presence on the floor while remaining actively engaged in guest service and hospitality execution
• Assist with pacing, table flow, reservations, and communication between front and back of house teams
• Support VIP guest experiences and help resolve guest concerns professionally and proactively
• Assist with maintaining service standards, side-work completion, cleanliness, and organization throughout the restaurant
• Support onboarding and peer to peer training focused on service standards, hospitality, and operational execution
• Assist in coaching and reinforcing company standards during active service
• Support cash handling and service related operational procedures as assigned
• Communicate effectively with managers and support teams to maintain alignment during service
• Maintain a polished and professional presence reflective of the Maple & Ash brand

QualificationsWho We Are Looking For:
• Previous fine dining or upscale hospitality experience required
• Previous leadership or key holder experience preferred
• Strong guest engagement and communication skills
• Ability to remain calm and solution focused in fast paced environments
• Strong sense of urgency, professionalism, and accountability
• Ability to lead by example while working actively within service
• Availability to work evenings, weekends, and holidays as business demands require
• Ability to stand and move throughout extended shifts in a high energy environment
What We Value
At Maple & Ash, hospitality is about energy, precision, teamwork, and creating unforgettable guest experiences. We look for individuals who take pride in the details, support their team, and bring professionalism and passion to every shift.