Job Description

Job Summary

The Service Depot Technician II is responsible for effectively troubleshooting the cause of non-conformances of customer returned Ivenix devices and identifying the required repair in accordance with service depot procedures. The position includes performing technical analysis, testing, and rework of non-conforming parts returned to the service depot. Critical to each of these skills is the ability to properly document and summarize the investigations. Other responsibilities may include performing failure evaluation of non-conforming parts returned from the field.

Responsibilities

• Monitor daily quality and productivity
• Keep the required amount of service depot throughput at an acceptable level
• Setup, debug, and operate mechanical and/or electrical test equipment
• Teach and assist in proper troubleshooting to maximize workflow
• Keep work areas always hazard free and safe
• Follow company policy and guidelines
• Always maintain quality assurance
• Performing sorting, reworking, and testing per instructions provided by engineering
• Willingness to work overtime, especially during emergency situations
• Be able to complete documentation clearly and concisely.
• Frequently lifts and/or moves material and/or objects (up to 50 lbs)
• Execution of routine service depot operations
• Efficiently inspecting and repairing finished medical devices
• Continuous Improvement for local processes
• Maintenance of equipment in working area
• Conduct work in a safe manner, notifying management of safety issues and risks
• Assumes other duties and responsibilities as directed by the manager
• Participates in all reasonable work activities as assigned by management.

Continuous Improvement

• Participates in continuous quality improvement.
• Contribute improvement ideas and suggestions.
• Attend workshops as required; open to cross training and becoming multi-skilled.

Administration

• Review and Completion of all required service documentation per order
• Participate in meetings as needed.

Knowledge and Compliance

• Maintain a current and comprehensive knowledge of relevant procedures and policies.
• Compliance with relevant Acts, legal demands, code of conduct and ethical standards.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

REQUIREMENTS

• GED/High School diploma required.
• Preferred associate degree in electronics
• 1 – 3 years’ experience, or minimum Associate degree in electronics or mechanical technology will provide equivalent years of experience.
• Quality minded and excellent attention to detail.
• Willing to work as a team player.
• Excellent attendance and punctuality.
• Able to take direction and work on service depot requirements as needed (after training).
• Computer literate.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.