Job Description

Primary location: Marietta, Pennsylvania
Relocation offered: No
Employment status: Full-Time
Travel: <10%
Non-compete: No

The estimated base salary range for this role is $85,000 to $130,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

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The Manufacturing Solutions Analyst is an individual contributor accountable for understanding the business and manufacturing processes for Armstrong's manufacturing operations, as well as the applications supported by the Corporate Enterprise System (CES) and leveraging that knowledge to provide business support and solutions through CES. The successful analyst works closely with other CES application teams, Infrastructure Services, and business partners to support, design and implement innovative and effective solutions for business problems.

What’s in it for you!

• Opportunity to lead solutions that directly shape business processes and manufacturing efficiency.
• Cross-functional collaboration with IT teams, engineers, and manufacturing leaders.
• Opportunities for growth and development through leading large-scale, high-visibility IT and process improvement projects.

What You’ll Do

• Provide day-to-day on-site support for IT systems utilized at our manufacturing operation facilities.
• Develop collaboration strategies to support Armstrong’s business goals, leveraging Microsoft 365 and other tools as appropriate
• Communicate with internal clients regarding proposed solutions, timelines, issues, etc.
• Operate as a change agent in delivering long-term solutions that are adaptable to future trends and services
• Manage projects with small teams (1-3 resources) related to IT solutions development ensuring on time and quality delivery
• Lead effort to migrate or upgrade business and manufacturing software, as appropriate
• Configure collaboration platform to meet users’ expectations
• Provide guidance and mentorship to users and other support staff
• Establish procedures and recommend policies for software solutions utilized at the manufacturing sites
• Acts as designer of new, complex business processes within supported areas that have a high impact on business results
• Designs and implements extensions or additions to IT applications environment
• Participates in the development of processes using business process knowledge to verify that new processes and systems provide integrated solutions
• Performs project management role for assigned projects, as necessary
• Proactively determines manufacturing application configuration for new and/or enhanced capabilities
• Collaborates with peers to ensure that all changes to CES are performed in accordance with standard procedures and the AITS Project Life Cycle
• Delivers against the operating plan portfolio and personal goals to manage the development, enhancement, and maintenance of CES Processes
• Maintains current knowledge of existing and emerging capabilities of technologies utilized at the manufacturing site through contact with peers and associates, as well appropriate training from vendors or other sources
• Understands and defines the impact of changing business requirements on CES processes and systems
• Leads large and/or complex projects within the CES environment which entail cross-functional team and, in many cases, cross-business unit participation
• Configures applications to meet the changing needs of the business
• Designs integration tests, user acceptance tests, and implementation approaches for major functional areas
• Understands and leverages cross-application functionality and other technical capabilities of CES infrastructure
• Ensures CES methodology and AITS Project Life Cycle processes are followed

What will make you successful

• Ability to troubleshoot complex technological issues, including hardware & software support.
• Working knowledge of Active Directory Users & Computers, Microsoft Entra, Microsoft Intune
• Ability to build and deploy new and replacement PCs
• Ability to troubleshoot printer issues
• Knowledge and understanding of service desk ticketing systems and ITIL best practices.
• Ability to learn and understand software utilized for manufacturing and manufacturing support aspects.
• Effective communication skills:
• Daily phone use with internal and external contacts
• Daily email formatting, writing, and use with internal and external contacts.
• Daily intra and inter-departmental interactions.

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in different conditions depending on work area. This includes working in office environment, near manufacturing equipment, near ovens, and dusty environments. Noise levels vary depending on location. Appropriate personal protective equipment will be provided for areas that require it. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Information Technology, Engineering or a related field required, with a concentration in the supported business area.
• 5+ years of technical analysis or process management
• Strong analytical skills, applied to both IT applications and business processes design, preferably in manufacturing environment

Certificates, Licenses, Registrations

Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing).

What will make you stand out

• Demonstrable skills in troubleshooting for, communicating with, and effectively supporting non-technical internal customers
• Experience working with various versions of SharePoint
• Experience with versioning and Change Control Software (Team Foundation Services preferred)
• Working knowledge of Microsoft 365
• Experience with mobile/tablet based collaboration tools and services
• Experience with PowerShell or related scripting tools
• Experience with support of large multi-site environments
• Experience with Microsoft Azure AD and related cloud applications
• Experience with alternative authentication mechanisms for purposes of Single Sign On
• Experience supporting cloud-based collaboration clients like Office 365
• Experience with application of security best practices applied to collaboration platforms like Exchange, Active Directory, Instant Messaging, MDMs, etc.
• Microsoft SQL Knowledge
• Demonstrated experience in area of assigned responsibility.
• Working knowledge of technologies commonly utilized in a manufacturing environment.
• Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
• Ability to build relationships and willingness to communicate with customer groups.
• Strong statistical, analytical and advanced problem-solving skills with high attention to detail and accuracy.
• Broad working knowledge of application support principles.
• Demonstrated ability to communicate strategy, vision and direction and to embrace and facilitate change
• Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
• Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
• Sets priorities, overcomes obstacles and opposition and uses organizational skills to get things done in a timely manner.
• A demonstrated ability to leverage existing resources to maximize technology investments.
• A demonstrated customer service orientation.
• Proven teamwork skills and the ability to influence colleagues, customers and various levels within the organization without authority.
• Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms
• Experience in estimating the financial impact of application and business process alternatives.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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