Job Description

Manufacturing Quality Manager

Department: Operations

Employment Type: Full Time

Location: Brockville

Reporting To: Brian Cope

MISSION:
To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

Outcomes:

Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:

• Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction:

• Reduce customer product complaints by ≥ 20% within 12 months.

Improve Internal Quality Performance:

• Deliver a 10–15% reduction in rework costs year over year.

Build and Lead a High-Performing Quality Team:

• Develop and implement a training plan for all Quality Technicians and Inspectors.

Drive Continuous Improvement Culture:

• Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies:

Ownership & Accountability:

• Takes full responsibility for quality outcomes; does not make excuses.

Analytical Problem Solving:

• Skilled in root-cause analysis, structured problem-solving, and data interpretation.

Process Discipline:

• Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.

Leadership & Coaching:

• Develops team members, provides clear direction, and holds others accountable.

Customer Focus:

• Understands customer requirements; anticipates quality risks; communicates proactively.

Execution & Results Orientation:

• Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills:

• Clear, concise reporting; can translate technical issues into business impact.

Collaboration:

• Works effectively with production, engineering, supply chain, and external partners.

Manufacturing Quality experience:

• Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
• Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.