Job Description

About the Company
Our client is an established provider of engineering and manufacturing solutions, specializing in contract design, customized OEM production, and technical support for complex electro-mechanical assemblies and other advanced equipment. With a global operational presence across North America and Asia, our client delivers end-to-end capabilities spanning product design, development, and manufacturing, supporting customers in addressing the evolving demands of custom-built production.

About the Role
This role sits at the intersection of customer management, production planning, and operations coordination.
You will be responsible for managing customer programs end-to-end, ensuring smooth execution from order intake to production and delivery.

Key Responsibilities
- Act as the primary point of contact for assigned customer accounts on all manufacturing operational matters
- Manage and coordinate customer orders, forecasts, and delivery schedules
- Translate customer requirements into internal production and material plans
- Work closely with cross-functional teams (production, planning, procurement, engineering, logistics) to ensure on-time delivery
- Monitor program status, identify risks, and proactively resolve issues
- Provide regular updates and reports to customers on order progress and delivery timelines
- Support change management processes (e.g. engineering changes, order revisions)
- Ensure accuracy in documentation, system updates, and reporting

Requirements
- Diploma or Degree in Engineering, Supply Chain, Operations, or related field
- At least 3 years (or 5 years for senior role) of experience in manufacturing, operations, supply chain, or order management
- Proven experience managing complex, highmix or highvolume manufacturing program.
- Familiarity with manufacturing processes, supply chain logistics, and quality systems like FA (First Article) , PPAP (Production Part Approval Process), RMA (Return Merchandise Authorization), ECN (Engineering Change Notice)
- Strong coordination and stakeholder management skills
- Able to manage multiple priorities in a fast-paced environment
- Good communication and problem-solving skills