Job Description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, social media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of TD SYNNEX Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast-changing, high-growth technology environment!

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment.

Principal Duties and Responsibilities:

• Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair
• Sustain repair training procedures and related documentation. Train employees.
• Make improvements in repairing the area to reduce defects, failures, and labor cost
• Maintain repair reporting tools/websites from test DB up to date
• Globally support repair escalated issues
• Leadership, provide technical direction to test, assembly, and repair teams
• Managing, hiring and retaining repair technician talent.
• Install hardware into racks, rack cable management, and preventive maintenance.
• Review and maintain repair test equipment and capacity.
• Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and/or customers.
• Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
• Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
• Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others.

Education and Work Experience:

• Bachelor’s degree in computer/electrical engineering or equivalent is a plus.
• Minimum of 3 years related experience

Knowledge, Skills and Abilities:

• Analytical and problem-solving skills

• Prior knowledge of using any ticket tracking system (i.e. Jira)
• Prior knowledge of using PLM system (i.e. Agile) would be a benefit
• Knowledge of manufacturing systems
• Effective in time management and delegation.
• Skilled in debugging and root cause analysis
• Knowledge of programming and databases (Python and MySQL are required, PHP is a plus)
• Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.

Hyve Perks

Every Day is Casual Day • Company Discounts • Community Involvement Opportunities Profit Sharing • Medical, Dental & Vision Insurance • 401k • FSA & HSA • Paid Vacation, Holiday & Sick Days • Employee Stock Purchase Plan • Tuition Reimbursement • Live Well Work Well Program • And More

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.