Job Description

About the role

The Manufacturing IT Manager is responsible for delivering reliable, high‑quality IT, System Engineering, and Test Engineering services that support manufacturing operations and overall business objectives.
This role focuses on building and leading a collaborative and high‑performing team environment, ensuring clarity of expectations, accountability, and consistent execution across functions.
A key part of the role is maintaining effective communication with stakeholders—both customers and internal teams—by providing transparent updates on priorities, progress, and risks. The Manufacturing IT Manager engages confidently in customer discussions with a strong technical understanding to represent IT operations effectively.

How you will contribute

1. Customer Experience & Service Delivery

• Ensure the consistent delivery of reliable, high‑quality, and transparent IT services aligned with customer expectations.
• Participate in customer meetings (e.g., Ops Reviews, QBRs) and present structured updates on priorities, progress, risks, and outcomes.
• Translate customer and stakeholder needs into practical, well‑defined solutions.

2. People Leadership & Team Effectiveness

• Lead, support, and develop a collaborative team with clear roles, priorities, and expectations.
• Foster teamwork, knowledge sharing, and consistent ways of working across all functions.
• Support employee growth, engagement, and capability uplift.
• Collaborate with the Manufacturing leadership team to drive improvements across the broader operations environment.

3. Performance Management & Operational Control

• Establish and maintain a clear performance management framework with defined KPIs and regular review cycles.
• Monitor performance using data‑driven insights to identify gaps and drive corrective actions.
• Ensure operational delivery aligns with customer expectations, quality standards, and broader business goals.

4. Reporting, Governance & Visibility

• Maintain a standardized reporting structure, including dashboards covering priorities, timelines, status, and updates.
• Ensure consistent tracking and communication of projects, operational priorities, and improvements in governance forums.
• Provide accurate, timely, and well‑structured updates to support decision‑making and alignment.

5. Project & Portfolio Delivery

• Lead the planning, execution, and delivery of key projects, ensuring progress is monitored, risks are mitigated, and outcomes are achieved.
• Coordinate inputs across requirements, testing, stakeholder management, and dependencies.
• Address external constraints by ensuring clear follow‑up, escalation, and readiness for implementation with documented plans.

What you will bring

• A bachelor’s or master’s degree in Information Technology, Engineering, Computer Science, or a related field.
• Strong knowledge of Windows platforms, products, and relevant enterprise tools (e.g., JIRA for workflows and project tracking).
• Demonstrated ability to lead teams with clarity, structure, and a focus on collaboration, accountability, and performance.
• Strong communication skills with the ability to deliver clear, structured updates and build trusted stakeholder relationships.
• Hands‑on technical experience supporting stable, secure, and scalable IT environments, including monitoring, lifecycle management, and continuous improvement.
• Strong problem‑solving skills with the ability to translate issues into actionable plans and deliver results.
• Preferred but not required: Knowledge of infrastructure/datacenter operations (e.g., virtualization, storage, networking, high availability) and/or enterprise systems such as Active Directory, Azure/Office365, DNS/DHCP, certificates, and backup solutions.