Job Description

Why join us?

Swoon was founded in 2012 with a simple mission: to create distinctive designs that owners want to keep forever - and a lofty goal to spark home obsession everywhere.

We’re an online-only furniture brand building a digital experience better than any store. We design original pieces in-house, and our innovative design process uncovers the next trend, fast. Our testing platform proves designs sell online at their intended price, and our data-led approach grows sales within families exponentially. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more - and we’re just getting started.

The Role

We make products all over the world, and our promise to customers is simple: deliver them beautifully made, perfectly finished, and on time. As our Manufacturing Coordinator, you will provide vital administrative and operational support to our Manufacturing department, with a primary focus on our Made-to-Order (MTO) production. This is a detail-oriented, high-impact support role. You won’t just be inputting numbers; you will ensure absolute data accuracy across our systems, keep a keen eye on quality by checking Qarma QC reports, and ensure our ordering pipelines run flawlessly.

What You’ll Do

Production Administration & Ordering:

• Track all supplier production timelines and lead times for open purchase orders.
• Manage weekly ordering and oversee the monitoring of lead times and delivery updates for MTO products.
• Create new SKUs and EANs within our inventory and ERP frameworks.
• Meticulously check, verify, and approve incoming supplier invoices against ordered quantities.
• Maintain Brightpearl and internal manufacturing trackers with accurate, real-time data.

Quality Review & Claims Tracking:

• Review incoming Qarma QC inspection reports, ensuring complete accuracy and flagging any product defects.
• Build clear, concise quality reports based on Qarma data to be fed back directly to our suppliers.
• Review customer claim data, validate details against original inspection records, and keep central claim logs updated.

Communication & Coordination:

• Compile weekly production reports highlighting upcoming shipments and capacity risks.
• Keep the wider team updated with accurate, clear customer delay information.
• Liaise directly with suppliers to prompt for packing lists, EXF dates, and order book updates.
• Ensure all relevant manufacturing documentation (packing lists, shipment notices, QC reports) is organised and fully traceable.

Requirements

What We’re Looking For

• The Detail Fanatic: Exceptional attention to detail and data accuracy. You spot a mismatched invoice line or a skipped system field from a mile away.
• The Administrator: Proven experience in production coordination, buying administration, or supply chain support—ideally working with upholstery or furniture categories.
• The Analyst: Comfortable working with data trackers, checking QC or manufacturing reports (such as Qarma), and pulling together clear summaries.
• The Communicator: Strong written and verbal communication skills. You can explain a delay to internal teams clearly and maintain professional communication with international suppliers.
• The Organiser: Highly organised and proactive, with the ability to manage timelines across multiple ongoing MTO batches.

What We Offer

• Direct impact on our core MTO product category alongside a supportive management team.
• Exposure to international manufacturing and supply chain coordination.
• A fast-paced, design-led environment focused on data accuracy and brand growth.

Benefits

Life at Swoon

Upbeat, ambitious, and collaborative - that’s us. We’re a lean team of around 25, so if you relish responsibility and like to directly influence outcomes, this is your place.

We’ve made flexible working a permanent part of our culture. The team works remotely but meets regularly for day-long workshops in London.

Perks & Benefits

• Competitive salary
• Share options programme & Bonus scheme
• Wellbeing allowance
• Pension scheme with a 5% employer contribution
• Private medical cover for you and your family
• 25 days of annual leave + an extra day for each year of tenure
• Your birthday off + an additional day for volunteering work
• Free furniture on each anniversary of employment
• Friends & family discount of 20%
• Friday 1pm finish in summer (and we’re trialling rolling this out permanently)

How to Apply

If you like what you’ve read and want to play a key role in ensuring Swoon delivers beautifully made, perfectly finished products every time, send us your application today.

We will also ask you:

1. Why do you want to work for Swoon?
2. What excites you about this role?
3. Your remuneration expectations
4. Your notice period