Job Description

Key Responsibilities

• Develop and execute action plans for negotiating and resolving client debts across routine and complex accounts.
• Contact creditors, collectors, and collection agencies to negotiate reduced settlements on clients’ behalf and build productive creditor relationships.
• Manage daily account volumes and meet daily, weekly, and monthly performance goals while dedicating appropriate time to specialized cases and assigned projects.
• Handle escalated or difficult-to-resolve accounts, including cases requiring extended negotiation or resolution efforts that may not result in a traditional settlement.
• Calculate available funds and amounts needed to complete settlements; review each client’s hardship, budget, and financial circumstances.
• Gather and submit documentation required for settlement approvals, account resolution, and payments.
• Provide professional, responsive service when working directly with clients on debt resolution issues.
• Monitor account movement through the collections process, identify trends, and adjust negotiation strategies accordingly.
• Maintain accurate records in Debt Manager and Salesforce, including detailed notes and clear next steps for subsequent team members.
• Establish resolution timelines, prioritize follow-ups, and track outstanding commitments to completion.
• Participate actively in team communications, meetings, and assigned initiatives; perform other duties as directed by the supervisor.

Key Characteristics & Skills:

• Strong mathematical ability to assess funding availability and settlement options quickly and accurately.
• Persuasive, strategic, analytical approach to negotiations and problem solving.
• Excellent attention to detail, judgment, organization, and follow-through.
• Ability to apply policies and procedures consistently while adapting to changing business needs.
• Comfortable working in both fast-paced, high-volume workflows and focused, complex assignments.
• Professional communication and customer service skills with creditors, clients, and colleagues.
• Ability to collaborate effectively and work independently with minimal supervision.
• Proficiency with Microsoft Word, Excel, and Outlook; strong written, verbal, and time-management skills.

Minimum Requirements

• High school diploma.
• At least one year of experience in financial services.
• At least one year of experience in collections, sales, or settlement negotiations.

Come Join Us

We are a premier debt resolution company helping individuals with overwhelming debt pursue a fresh financial start. We live our credo, Carpe Diem (“Seize the Day”), every day. Our growth reflects the passion and dedication of our teams, and we reward success and hard work.

Careers: https://jobs.jobvite.com/creditassociates

Benefits

• Medical, dental, vision, and company-paid life insurance.
• Generous 401(k) plan with company match.
• Convenient location near Legacy West.
• Relaxed, fast-paced environment with business-casual dress code.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.