Job Description

• Forecast workload and staffing requirements
• Create and manage employee schedules and shift plans
• Monitor real-time performance and adjust staffing as needed
• Track service levels, adherence, and productivity metrics
• Analyze historical data to improve forecasting accuracy
• Coordinate with operations to manage absences, leaves, and attrition impact
• Generate performance and staffing reports for management
• Ensure optimal resource allocation to meet business targets
• Support capacity planning and long-term workforce strategy