Job Description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Specialized Services Customer Expert I

Advertised as : Language Interpreter

Location: Remote

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: High School Diploma

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

• Completely remote with a competitive per hour rate.
• Excel in an environment that values support, inclusivity, and a strong commitment to Diversity, Equity, and Inclusion.
• Free training to enhance your skills and get paid.

Compensation: Base pay of CAD 23/hour

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

The Mandarin Interpreter is responsible for handling calls or videos on demand, and renders the meaning of conversations between Mandarin and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel and Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects.

• Respond to audio and video interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via audio and expediently type data on a company- provided device, such as desktop, in order to perform the essential functions of the job.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times.
• Maintain a professional demeanor throughout the audio interpreting sessions at all times.
• Remain calm during audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Job Requirements:

• Fluency in Mandarin and English and skilled in the associated cultural dynamics.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Must be at least 18 years of age.
• Legally authorized to work in Canada.
• High school diploma or equivalent.
• Having knowledge of medical terminologies is an advantage but not required.

Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.

Workspace Requirements

• Private and secure location for confidentiality
• Area free from distractions and noise
• Cable modem installed by the desk
• Access to electrical outlets by the desk
• Supplemented lighting – recommend LED Ring light
• Windows covered with blinds and/or curtains for privacy and standard video presentation
• Desk or workspace that supports a desktop (or monitor/keyboard), mouse, and supplemented lighting
• Adjustable Chair
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Schedule

• 3 weeks of Training and 4 weeks mentoring program follow a fixed schedule of 40 hours per week.

Benefits & Perks

• Paid 3 weeks training, 2 weeks annual vacation leave.
• Competitive salary from training to after training.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet and secure environment.*

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.