Managing Partner, Strategic Customer Team
Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the Team
The Strategic Engagement Team exists to drive focused go-to-market execution for UKG's most critical customers and emerging growth areas. The team creates scalable engagement models, strengthens executive relationships, builds multi-year transformation partnerships, and accelerates long-term revenue growth through strategic customer engagement.
The team's work is centered on outcome-based partnerships, executive influence, co-innovation, value realization, and consistent strategic engagement motions across UKG's highest-priority accounts.
About the Role
The Managing Partner is responsible for maximizing the long-term value, growth, and strategic impact of a portfolio of UKG's most important customer relationships. Working at the intersection of business strategy, executive engagement, and enterprise execution, the Managing Partner partners with customers to accelerate business outcomes, strengthen executive alignment, and expand the value customers realize from their investment in UKG.
Operating across a multi-year horizon, the Managing Partner develops a deep understanding of each customer's business strategy, operating priorities, and transformation agenda. They translate those priorities into actionable account strategies that align UKG's capabilities, executive sponsorship, and cross-functional resources to deliver measurable customer outcomes and create sustainable opportunities for growth.
Success in this role is measured by the long-term health and performance of the customer portfolio. The Managing Partner drives customer retention, adoption, value realization, executive engagement, and expansion by ensuring customers achieve meaningful business outcomes while identifying new opportunities to deepen UKG's strategic partnership and enterprise footprint.
The Managing Partner works in close partnership with Enterprise Account Executives, Customer Success, Product, Services, and Executive Leadership to align long-term account strategy with commercial priorities and customer success. Enterprise Account Executives continue to lead opportunity execution, forecasting, and commercial transactions, while the Managing Partner focuses on strengthening executive partnerships, guiding strategic account planning, and mobilizing the organization around the customer's most important business objectives.
As the executive orchestrator of the customer relationship, the Managing Partner brings together the right people, capabilities, and investments across UKG to remove barriers, accelerate customer success, and ensure every strategic engagement advances measurable value for both the customer and UKG.
Key Responsibilities
Drive Strategic Customer Growth
Deliver Customer Outcomes
Build Executive Partnerships
Orchestrate Enterprise Execution
Partner Across the Go-to-Market Organization
About You
Basic Qualifications:
Preferred Qualifications:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
The pay range for this position is $163,900 to $235,000. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.
