Job Description

1. Key Responsibilities

• Deputize the Managing Director in the overall management and strategic leadership of the Bank.

• Drive growth of the Bank’s assets and liabilities portfolios, ensuring profitability, competitiveness, and responsiveness to internal and external market conditions.

• Expand and retain the customer base through superior customer experience, innovative products, and strong partnerships across traditional and alternative channels.

• Contribute to policy formulation and strategic direction, ensuring alignment with the Bank’s business objectives.

• Oversee the performance of all business functions to ensure growth, operational efficiency, cost reduction, and adherence to policies and procedures.

• Enhance service delivery standards by proactively managing customer complaints, monitoring service quality, and optimally positioning staff.

• Develop and grow alternative channels, diaspora, and cards business, including forming strategic alliances with merchants and international card associations.

• Lead sales planning and performance management, including forecasting, implementation, monitoring, and achievement of business targets.

• Ensure compliance with credit and operational risk frameworks, mitigating fraud and losses.

• Build and lead a high-performing workforce through coaching, motivation, training, and effective resource allocation.

The Person

For the above position, the successful applicant should have:

• University Degree in Business Administration, Finance, Economics, Banking, or related field

• Professional qualification in Banking Certification (i.e. CCBA, Banking Techniques Certificate/Diploma, any other business-related certification) is a plus.

• Minimum of five (5) years in senior leadership roles managing businesses and people in private sector.

• Experience in commercial or business banking should be an ad value.

• Excellent planning, organization, problem solving, analytical skills and report writing skills.

• Asset and liability management, product development, and customer experience management.

• Expertise in financial analysis, business development, risk management, and portfolio monitoring.

• Excellent communication and project management skills

• A dynamic, proactive, decisive person, who can be a change agent.