Uber

Managing Director of Global Enterprise Accounts, Uber Eats Japan

Uber  •  Tokyo, JP (Remote)  •  3 hours ago
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Job Description

About the Team

Uber Eats delivers the best of your city right when you want it. Japan’s unique, highly sophisticated restaurant ecosystem makes Uber Eats Japan one of our largest and most critical growth markets globally. The Global Delivery Partners (GDP) team focuses on high-touch management and strategic expansion of our highest-value enterprise merchants.

The GDP team is a tight-knit, highly specialized group managing 10 of our largest global and local enterprise accounts. Despite its focused size, this portfolio generates outsized business contribution.

About the Role

As the ManagingDirector of Global Enterprise Accounts (GDP) Japan, you will lead, scale, and transform our relationship with Japan’s top 10 enterprise accounts. You will directly manage a team of ~8 high-performing team members (comprising Account Managers, Customer Success Managers, and Associate Consultants).

This role is highly strategic —requiring a leader who can manage complex three-way stakeholder dynamics locally in Japan, regionally, and with global partner HQ teams. You will move away from transactional management toward strategic, long-term solution selling, unlocking the full portfolio value of our enterprise partners while directly owning annual account renegotiations.

What You’ll Do

Commercial Strategy & Strategic Account Management

  • Drive Long-Term Portfolio Value: Transition relationships from transactional account oversight to long-term, solution-selling strategic partnerships that drive sustainable growth across a large portion of our Japan business.
  • Manage Top Global Brands: Directly own top-level account health and annual contract renegotiations for our 10 largest enterprise clients (e.g., McDonald's, Starbucks, KFC, Zensho, Skylark, Pizza Hut, Domino's).
  • HQ & Global Mirror Alignment: Partner closely with Uber’s central Global Accounts teams to mirror and align strategy with global partner HQs while successfully adapting to Japan-specific operational and cultural nuances.
  • Product & Solution Adoption: Serve as a deep product expert, bringing complex marketplace, logistics, and advertising solutions to C-level partners to grow revenue and joint business performance.

Leadership & Team Management

  • Lead a High-Performing Team: Directly lead and mentor a team of ~8 professionals (Account Managers, Customer Success Managers, Associate Consultants).
  • Talent Development & Retention: Build clear career growth pathways, foster high retention, and instill a consultative sales mindset within the team to effectively serve both Western and domestic enterprise partners.

Cross-Functional Collaboration & Stakeholder Management

  • Local, Regional & Global Influence: Drive alignment across matrixed internal teams—including Product, Operations, Marketing, and Regional Leadership—to advocate for key enterprise product needs and resolve operational friction points.
  • C-Suite Relationship Building: Engage as a trusted advisor to C-level executives (CEOs, VPs) at top enterprise brands, navigating corporate Japanese etiquette alongside global corporate structures.

What You’ll Need

Must-Have Experience

  • Bilingual Fluency: Native-level Japanese and fluent English (both written and spoken) are required to bridge communication between local enterprise C-suites and internal global leadership.
  • Senior Commercial & BD Mindset: Proven track record in B2B enterprise account management, business development, or management consulting with an ability to negotiate high-stakes, multi-year contracts at the C-suite level.
  • Complex Stakeholder Navigation: Proven ability to lead through influence in a heavily matrixed global tech organization, managing three-way alignment between local teams, global HQ, and enterprise client global HQs.
  • Product Acumen: High curiosity and deep understanding of platform operations, tech/eCommerce products, and marketplace dynamics.

Capabilities & Mindset

  • Strategic & Solution-Focused: Strategic thinker with a hustle mindset who prioritizes long-term value creation over transactional quick-wins.
  • Culture & Team Builder: Ability to coach and upskill consultative teams, bridge cultural gaps between domestic enterprise partners and Western corporate standards, and reduce rotation/attrition.
  • GoGetIt Mindset: Bias for action, resilience, and curiosity to solve deep operational and commercial challenges.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber

About Uber

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
Website
uber.com
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