Job Description

Valsoft is looking to hire a Managing Director (MD) to operate one of our Software.

This position provides critical operational leadership to a company within a growing software vertical. As leader and manager of the company, you will be responsible for developing and implementing the business’s strategic plan spanning sales, R&D, customer service and professional services. Along with the rest of the Business Unit leadership team, the MD must identify, define, and execute the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence.

The successful candidate can be based anywhere in the DACH or Benelux region!

What your day will look like:

Business Strategy:

• Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment.

• Review, redesign, streamline and implement internal processes and/or tools.

• Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted.

Sales:

• Drive the sales team to increase new customer acquisitions and expand sales to existing clients.

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.

• Negotiate contracts and business models with enterprise companies.

Customer Care/Customer Success:

• Execute an effective, long-term customer success program for clients.

• Implement and maintain client support initiatives.

• Facilitate both in-house and client training sessions.

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.

• Coordinate the administration of annual customer satisfaction surveys and other communication tools.

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs.

• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.

• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.

• Facilitate the growth of Product Managers by aligning their activities with job descriptions.

Financial Management:

Review with Senior Management and the team:

• Annual, quarterly, and monthly revenue results/forecasts and costs.

• Participate in the development of internal department policies and programs to support quality and growth.

About you:

• A natural ability to lead performance and financial health in a business.

• Bring a proven entrepreneurial spirit and pace-setter traits.

• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus.

• 10+ years of direct cross-functional team management experience and P&L management.

• 5+ years of executive-level experience in a vertical market software company.

• Experience working in either a Software or Technology business as a COO, Managing Director or CEO.

• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.).

• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals.

• Excellent Leadership, communication, and organizational skills.

• Energy person with positive attitude.

• Quick learner, with excellent analytical and problem-solving skills.

• A 'roll up the sleeves' attitude towards problem-solving.

• Goal-oriented with comfort in setting measurable goals for others and him/herself.

• Comfortable working independently as well as in a team.

• Ability and willingness to create change, passion for continuous improvement.

• 30% travel required for internal and customer meetings.