Job Description

Who We Are

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will be based out of one of our major US or Canada office locations: Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, or Vancouver, BC.

The Opportunity

This business unit specializes in data-driven solutions and strategic AI implementation. We help our clients unlock the full potential of their data and transform their business through innovative, AI-powered strategies.

Our Managing Director, Data, AI & Cloud, will lead our Data & AI advisory, AI solutions, Data platforms, and cloud transformation capabilities. In this role, you will be responsible for driving the growth, profitability, and success of the practice. You will provide strategic guidance, lead cross-functional teams, and deliver outstanding client value across our global footprint. The Managing Director, Data, AI & Cloud will have P&L responsibility and will play a critical role in shaping our company's overall vision, strategy, and growth.

This is an exceptional opportunity for a talented and results-oriented leader to make a significant impact in shaping our company's future and driving data-driven solutions in the evolving digital landscape. If you are passionate about data, AI, and strategic consulting, we invite you to apply and join our high-performing team.

To learn more about our AI practice: https://www.telusdigital.com/solutions/enterprise-ai

To learn more about our Cloud practice: https://www.telusdigital.com/solutions/enterprise-technology-modernization/cloud-services

Responsibilities

Strategy and Leadership:

• Collaborate with the executive leadership team to define the company's Data, AI & Cloud vision, strategy, and goals
• Drive growth by identifying emerging trends, market opportunities, and industry best practices
• Lead the planning, development, and execution of the Data, AI & Cloud strategic roadmap

P&L Responsibility:

• Assume overall accountability for the financial performance of the Data, AI & Cloud consulting practice
• Partner with Practice Leaders and Business Development to continue to grow managed accounts
• In partnership with Business Development, develop and implement effective revenue generation strategies to meet or exceed annual revenue targets
• Monitor financial performance, identify areas for improvement, and implement corrective actions as necessary

Team Leadership and Management:

• Build and lead high-performing teams, including Data Engineers, Data Scientists, AI Strategists, and AI Engineers
• Foster a culture of excellence, innovation, collaboration, and continuous learning within the Data, AI & Cloud teams globally and more broadly through the Practice Advisor team

Client Engagement and Delivery:

• Partner with clients to identify their business challenges and design tailored Data, AI & Cloud solutions
• Oversee the delivery of high-quality data-driven insights, models, and strategic recommendations
• Provide thought leadership and build trusted advisor relationships with key client stakeholders

Competencies

Experience:

• 10+ years of relevant leadership and team management experience within a top-tier management consultancy (Partner-level) or global and publicly traded enterprise (VP, SVP, or C-level) with a focus on AI, Data Engineering, Data Science, or Related Fields
• Leads a line of business for a mid-size to large consultancy (i.e., office, industry, etc.)
• Leadership experience in technology consulting, project management, and executive partnerships
• Clear and tested experience in leading cross-functional teams and managing P&L responsibilities

Industry Knowledge:

• In-depth knowledge of Data Engineering, Data Science, and AI technologies and tools
• Familiarity with emerging trends, best practices, and advancements in Data, AI & Cloud applications
• Track record of being a dynamic decision-maker and having adaptability in a quickly changing environment
• Deep knowledge of customer experience strategies and digital transformation

Leadership Competencies:

• Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
• Excellent strategic thinking and problem-solving abilities, with strong business acumen
• Proven ability to develop and maintain effective relationships with clients and key stakeholders

Communication and Collaboration:

• Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
• Strong collaborator with the ability to work seamlessly across diverse teams and cultures
• Proficiency in English is required; additional fluency in Spanish or Portuguese is a plus

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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