Job Description

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities:

• Duties include streamlining and improving business processes, spearheading long-term business planning, and analyzing the effectiveness of existing business functions
• This position fulfills all of these responsibilities in order to facilitate and sustain an organization’s growth
• As this function is crucial for the success of AAG, we want you to have a strong sense of ownership and pride in your performance and its impact on the company’s success
• You will ensure that our business is well-coordinated and productive by managing its procedures and coaching its people
• The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes
• The ideal candidate must be competent and be able to plan many different kinds of operational activities; and must be an excellent leader who can discover the most efficient ways to run the business and motivate personnel
• The goal is to safeguard and augment the efficiency of the company’s baggage operations to facilitate accelerating development and long-term success
• This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with different aspects of a business

Qualifications

Who are we looking for?

Requirements:

• College degree or equivalent airline industry experience as director or operations manager
• Critical thinker with outstanding data analysis and performance/operation metrics, organization, and planning skills to target improvement of baggage operations activities
• Excellent interpersonal/ people skills, communication with all levels of personnel. High level of prioritizing tasks with the ability to concurrently manage multiple areas of responsibility
• In depth knowledge of AAG /Airline Industry budgeting, diverse business functions, industry latest trends and best practices, legal rules, guidelines, principles, policies, and procedures desired
• Advanced proficiency in MS Office and various business software skills
• Ability to plan, implement and manage the overall long-term business success strategy by setting strategic operational goals and KPIs with upper management
• Review financial information and adjust operational budgets to promote profitability
• Manage procurement processes and coordinate material and resources allocation relative to baggage operations
• Ability to Plan and monitor the day-to-day running of business to ensure smooth progress; including personnel from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Develop policies and procedures and encourage adherence. Revise and/or formulate policies and promote their implementation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Manage relationships/ agreements with external partners/vendors
• Develop and implement guidelines for employee evaluations, recruitment, promotion and attrition
• Must be able to sit or stand for prolonged periods of time
• Must be able to twist, turn, and reach at desk while working with PC and telephone
• Must be visible in baggage operations areas
• Must speak audibly and clearly communicate with employees, peers, and managers. Must be able to select, train, motivate, evaluate, counsel, and terminate subordinates
• Must work well under stress of meeting deadlines
• Must work with minimal supervision
• Must be able to read, write, fluently speak, and understand the English language
• When applicable, may be required to work nights and weekends

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.