Job Description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Manager/Sr. Manager – Transfer Agency (Dealing) : VP/AVP Level

Location: Makati City, Manila

The Transfer Agency function supports global fund management companies across the full investor lifecycle, including transaction processing, reporting, AML/KYC, registration, and payments.

This role is responsible for managing BAU TA Dealing operations from the Philippines GCC, ensuring accurate and timely execution of investor transactions, adherence to SLAs, and compliance with regulatory requirements. The role also contributes to process improvement, risk management, and operational efficiency within a global delivery model.

Key Responsibilities

• Process and oversee financial and non‑financial transactions in line with client and regulatory requirements
• Ensure accuracy, completeness, and timeliness of transaction processing aligned to SLAs
• Maintain and validate investor and client documentation with full audit trail capability
• Identify and resolve operational issues within defined procedures and escalate where required
• Support and drive process improvements, automation, and efficiency initiatives
• Work on business initiatives and ad‑hoc requirements as per operational priorities
• Review and maintain SOPs and process documentation to ensure standardization
• Strengthening process controls and ensure adherence to governance standards
• Handle complex transaction queries and provide effective resolution
• Collaborate with global teams to ensure seamless service delivery
• Provide guidance, support, and training to team members
• Demonstrate strong ownership while contributing as an effective team player

Skills Required

• Strong analytical and problem-solving skills
• Ability to consistently meet client deliverables and service expectations
• Proficiency in MS Excel, Word, and Windows-based systems
• Strong written and verbal communication skills in English
• Effective research, issue resolution, and stakeholder communication ability
• Strong interpersonal skills with ability to build relationships and resolve issues
• High level of adaptability, resilience, integrity, and self-management
• Results-oriented mindset with focus on quality and delivery
• Strong attention to detail and ability to manage multiple priorities
• Ability to work in a flexible shift environment supporting global operations
• Good understanding of risk management and control frameworks
• Strong planning, organization, and time management capability

Qualifications & Experience

• Prior experience in Transfer Agency / Investor Services is required
• Bachelor’s degree in commerce or related discipline preferred
• 13+ years of relevant industry experience
• Experience in handling complex queries, process controls, and operational delivery
• Strong understanding of TA operations and its impact on related functions

What You Will Get In Return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of China for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside China for the purpose of this recruitment.

Disclaimer Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.