Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Work Practice Administration Lead to manage and deliver HR Work Practice Administration services across global markets. This role focuses on ensuring accurate employee data management, strong governance, audit readiness, and service excellence, while leading teams and driving continuous improvement through digitisation and automation.

What you will do

Lead end-to-end delivery of HR Work Practice Administration services across multiple markets, ensuring accuracy, compliance and timeliness.Manage, coach and develop teams, including performance management, capability building and succession planning.Ensure strong quality, risk and control frameworks, maintaining audit readiness and data integrity across HR systems.Build and maintain effective relationships with senior HR stakeholders and market partners, leading service reviews and issue resolution.Drive process improvement, standardisation, digitisation and automation to enhance efficiency and customer experience.

Who you are

• Experienced in SuccessFactors, particularly Organisation Management and Employee Central modules.
• Confident communicator with the ability to engage and influence stakeholders across geographies.
• Skilled in delivering services within defined SLAs and quality standards.
• Familiar with shared services environments and global HR operations.
• Demonstrates people leadership capability with a focus on collaboration, trust and continuous improvement.

What’s in it for you

• Opportunity to lead global HR operations within a large, complex shared services environment.
• Exposure to senior stakeholders across Vodafone markets.
• A role that combines people leadership, operational excellence and digital transformation.
• An inclusive and supportive workplace aligned to the Vodafone Way.

What skills you will learn

• Advanced global HR operations and governance management.
• Driving automation and digitisation within HR service delivery.
• Stakeholder management at senior and international levels.
• Strengthening audit, risk and control capabilities in HR systems.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/
Facebook:  https://www.facebook.com/voisglobal
Instagram:  https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects:  https://lnkd.in/dpkrcvR2