Job Description

Posting number: 09966

Department: Business and Neighborhood Services

Job classification: Manager: Zoning and Residential Plan Review

Posting type: Open

Categories: Community Development, Construction Trades

Agency Summary

The purpose and mission of the Department of Business & Neighborhood Services (DBNS) is to protect and improve the quality of life of all residents in the City of Indianapolis. DBNS is the City of Indianapolis and Marion County’s principal department responsible for business licenses, residential and commercial permits, and the enforcement of the Revised Code of Ordinances of the Consolidated City and County.

DBNS is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the residents of Indianapolis and Marion County.

Examples of duties

• Provides training, direction, supervision, and disciplinary action for direct reports.
• Responsible for day-to-day oversight of review processes related to all Class 2 residential plan review, Class 1 and 2 Electrical, Mechanical, and Plumbing Permit application review, and all commercial and residential Wrecking and Improvement Location Permit plan review.
• Responsible for monitoring productivity, obtaining, and analyzing data trends, and identifying process improvements necessary for providing efficient and effective services.
• Must be able to understand broader permitting workflows across the department in order to coordinate with peer management on issues and service delivery.
• Must possess conflict management skills and be able to solve practical problems with tact, diplomacy, and persuasiveness in dealing with a variety of people in a variety of situations.
• Provides recommendations to Administrator and Deputy Director for applicable ordinance changes, when necessary.
• Responsible for interviewing and hiring for positions reporting directly to this position.
• Assists with technology system requirements discovery and testing related to permitting and other applicable workflows.
• May be required to attend occasional City-County Board, Commission, or Council meetings, which may be held outside of normal working hours.

• Testifies before trade boards and in court proceedings when necessary.

• The Manager must ensure staff are adhering to the HR City-County Handbook guidelines and telework policies.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

• A bachelor’s degree is preferred or, in lieu of a degree, the candidate must have at least four (4) years of work experience in a position that required expertise in supervision, customer service, conflict management, public administration and/or interpretation and application of technical content. A combination of education and related work experience totaling four (4) years is acceptable.
• Excellent and professional written and verbal communication skills.
• Must have and retain a valid Indiana Driver’s license and have ability to operate a City-issued vehicle when necessary.
• Proficient in computer, smartphone, and office equipment knowledge. Incumbent will be required to use Microsoft Word, Excel, Outlook, GPS software and general internet use. Employee will be trained on internal software programs.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.

Supplemental information

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.