VXI Global Solutions

Manager, Workday Systems

VXI Global Solutions  •  Hyderabad, IN (Onsite)  •  1 day ago
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Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is seeking an experienced Workday Manager to lead the administration, optimization, and ongoing development of our Workday platform. This role will manage Workday operations, system enhancements, integrations, reporting, security, and release activities while partnering with HR, Payroll, Finance, IT, and business leaders.

The ideal candidate combines strong Workday functional expertise with effective team leadership, stakeholder management, and process-improvement skills.

Key Responsibilities

  • Lead the administration, configuration, maintenance, and optimization of the Workday platform.
  • Manage Workday modules, such as HCM, Compensation, Benefits, Recruiting, Talent, Absence, Time Tracking, Learning, and Advanced Compensation.
  • Translate business requirements into scalable Workday solutions and process improvements.
  • Lead Workday implementations, enhancements, integrations, testing, and deployment activities.
  • Manage and mentor Workday analysts, administrators, consultants, and implementation partners.
  • Maintain business processes, calculated fields, reports, dashboards, integrations, and security configurations.
  • Ensure data accuracy, system reliability, privacy, security, and compliance with organizational policies and applicable regulations.
  • Coordinate Workday’s biannual release review, impact assessment, regression testing, and feature adoption.
  • Develop governance standards for configuration changes, documentation, testing, and production migrations.
  • Partner with HR, Payroll, Finance, IT, Internal Audit, and other stakeholders to resolve issues and improve the employee experience.
  • Oversee system integrations with payroll providers, benefits vendors, identity-management systems, financial platforms, and other applications.
  • Monitor support requests, system performance, service-level expectations, and recurring issues.
  • Produce management reports and analytics that support workforce planning and business decisions.
  • Maintain system documentation, operating procedures, training materials, and audit evidence.
  • Manage vendor relationships, project timelines, budgets, and resource requirements when applicable.

Required Qualifications

  • Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent professional experience.
  • 8+ years of HRIS or enterprise systems experience, including at least [3–5] years of hands-on Workday experience.
  • Experience leading Workday projects, enhancements, releases, or implementations.
  • Strong knowledge of Workday business processes, security, reporting, calculated fields, and integrations.
  • Experience managing employees, contractors, or external implementation partners.
  • Strong analytical, troubleshooting, project-management, and documentation skills.
  • Ability to translate technical concepts into clear business language.
  • Excellent communication and stakeholder-management skills.
  • Ability to manage competing priorities in a fast-paced environment.

Key Competencies

  • People and team leadership
  • Workday functional expertise
  • Workday Integrations Development Coordination experience
  • Strategic and systems thinking
  • Business process optimization
  • Project and change management
  • Data privacy and security awareness
  • Stakeholder partnership
  • Customer-service orientation
  • Attention to detail
  • Sound judgment and accountability

Measures of Success

  • Reliable and accurate Workday operations
  • Timely delivery of enhancements and projects
  • Improved HR process efficiency and user experience
  • Effective adoption of relevant Workday features
  • Strong data quality, security, and audit compliance
  • Reduced recurring support issues
  • High stakeholder and end-user satisfaction

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VXI Global Solutions

About VXI Global Solutions

About VXI Global Solutions

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean.

VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.

For more information, visit www.vxi.com.

Contact Us: marketing@vxi.com

Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Los Angeles, California
Year Founded
Unknown
Website
vxi.com
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