Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Strategic Leadership & Governance

Strategy Development and Implementation

• Assist in the creation of sub-divisional strategy in line with overarching divisional goals

• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines

• Ensure open communication channels with staff and implement change management interventions where necessary

• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

• Develop and implement a training plan to build and develop skills within the team

• Actively participate in leadership team

• Support team capability development through the creation of opportunities for realizing full potential

• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

• Work in a team and drive own and cross functional team working across various divisions

• Accountable for meeting and prioritising project team targets / deadlines

• Lead cross functional and own team meetings and contribute on specialist / technical areas when required

• Review performance metric dashboards prepared on various performance metrics

Governance

Operational, Tactical and Strategic Meetings

• Provide input on all projects initiated

• Provide input in strategic meetings when required

• Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery

• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

• Manage and provide solutions to issues that require formal resolution

Function Tactical

• Provide input into establishing objectives, targets, and budgets for the function as applicable

• Identify and document key risks, issues and dependencies and set mitigation actions

• Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

• Provide input into the review of all projects initiated

Performance

• Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

• Review and monitor plan for continuous improvement

• Ensure execution in alignment with divisional strategy

• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage sub-divisional budgets in line with business objectives

• Manage project or initiative budgets in line with business objectives

Operational Delivery

• Coordinate negotiation and implementation interconnect agreements with local and international operator/carriers and ensure regular settlements and payments

• Coordinate negotiations and implementation of roaming agreements with other GSM operators and ensure regular settlements and payments

• Coordinate submission and negotiation of annual interconnect catalogues with the Regulator

• Achieve company targets in interconnect &roaming and recommend all initiatives in order to exceed performance as set by Company

• Coordinate negotiations for better rates with all the interconnect &roaming partners

• Coordinate traffic reconciliation with all the interconnect &roaming partners and validate final figures in line with agreed discrepancies

• Follow up market trends in interconnect, international traffic and roaming and recommend appropriate strategies and actions to maximize the company revenue and profit

• Contribute to the fight against international traffic fraud and recommend appropriate strategies and actions

• Manage and plan short- and long-term strategies for the company, objectives are broadly defined and close control of solutions and results

• Pricing

Compliance

1. All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
2. Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.
3. Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy
4. Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
5. With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units

Key Performance Indicators

1. Financial – Value created by optimising business projects and reducing spend on Unit budget.

• Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) - translating revenue growth formula & objectives into results.

• Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

2. Internal - Value created from executing Unit operations:

• Value created by increase in customer base, product sales, contracts signed etc. for products and services.

• New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

3. Customer – Value created from Customer engagement & Ecosystem:

• Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

• Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.

• Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4. People (Learning & Growth) - Value created through positive Impact on People & Culture

• Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc

Education:

• Engineering degree or equivalent in telecommunications (at least 3years university degree)
• PC literacy
• Fluent in language of country with basic command of English

Experience:

• At least 05 years’ experience in management of telecoms traffic

• At least 03 years’ experience in international traffic, roaming and related technologies

• At least 02 years’ experience in negotiation of international business, and commercial environment

• Experience working in a medium to large organization.

Competencies

Functional Knowledge:

• Roaming and international trade principles
• GSM overview
• Telecoms overview
• Leadership and management
• Commercial activities management
• Statistics analysis
• Outside contacts with people within the telecoms sector and require tact, diplomacy and negotiation skills to discuss technical, financial and commercial short- and long-term business
• Regulatory and legal knowledge to draft and discuss roaming and interconnect contracts
• Traffic management and network architecture knowledge during negotiations and discussions with partners

Skills

• Negotiation of international business deals

• Effective communication skills

• Good organization skills

• Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues

• Effective presentation skills

• Customer oriented

• Strong team management skills

• Strong leadership skills

• Strong communication skills

• Good decision-making skills

• Conceptual Thinker

• Problem Solver

• Improvement Driver

• Culture and Change Champion

• Supportive People Manager

• Relationship Manager

• Results Achiever

• Operationally Astute

Behavioural Qualities

• Inspirational leader and change agent

• Collaborative and inclusive mindset

• Results-oriented with integrity and accountability

• Adaptable and innovative in dynamic environments

• Dynamic & Confident

• Motivate and patient

• Proven moral integrity

• Unify people/Build a team

• Plan work

• Monitor work