Job Description

About the Site Merchandising Team

We’re responsible for delivering a superior site experience for the customer by using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

As the Manager of Website Merchandising, you will play a pivotal role in driving the merchandising strategies for our channel, utilizing site analytics to enhance the overall customer experience.

This role is onsite in San Francisco 4x a week.

Responsibilities:

• Develop and manage the digital strategy roadmap for Textiles & Decorative Accessories, identifying opportunities for site merchandising improvements and enhancing sales performance while optimizing site KPIs.
• Monitor and analyze website traffic, user behavior, and conversion metrics to identify areas for improvement and implement data-driven optimizations.
• Collaborate closely with the Merchandising teams to pinpoint key opportunities within the category and channel, ensuring alignment with overarching business objectives.
• Establish streamlined processes in co-ordination with cross-functional teams to facilitate the execution of seasonal launches, ensuring timely and accurate implementation.
• Conduct regular audits of product listings and ensure accurate and up-to-date product information, including pricing, descriptions, and images.
• Implement merchandising strategies to optimize product placement improving discoverability and conversion rates.
• Maintain clear and consistent communication of deliverables to cross-functional partners, fostering collaboration and alignment across departments.
• Identify brand-building photography needs and facilitate discussions with the photo studio to streamline processes and prioritize brand objectives.
• Provide ongoing support and education to internal stakeholders on website merchandising best practices and tools.
• Participate in cross-functional meetings with technology partners, offering insights from a customer and site merchandising perspective to inform site-related tests and enhancements.
• Conduct regular analysis of weekly, monthly, and ad hoc reports to identify growth opportunities and inform strategic decisions for the channel.
• Lead a team of one or more employees, overseeing the assignment and prioritization of digital strategy projects, and resolving any obstacles to ensure accurate product setup and timely launches.
• Participate in key cross-functional product assortment and investment review meetings to contribute insights and align website merchandising strategies with broader business objectives.
• Support cross-functional projects and initiatives as needed, contributing expertise in website merchandising and customer experience.
• Stay informed about industry best practices, competitor activities, and emerging trends in eCommerce and website merchandising, incorporating relevant insights into strategy development.

This role presents an exciting opportunity to drive impactful changes in our website merchandising efforts, contributing to our overall business growth and enhancing the customer experience.

Criteria

• Related bachelor’s degree preferred.
• 5+ years of Site Merchandising experience.
• Excellent project management skills
• Strong affinity for the product and brand
• Proven analytical and business planning skills.
• Able to make timely decisions, anticipate problems, and provide creative solutions.
• Well-organized and detail-oriented
• Able to deal with ambiguity and a changing environment.
• Excellent written and verbal communication skills
• Strong quantitative skills
• Experience creating PowerPoint presentations.
• Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

Our Culture & Values
We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health

Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $100,000-$115,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.