Probe Group

Manager, Web Administration & CRM

Probe Group  •  Quezon City, PH (Onsite)  •  17 hours ago
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Job Description

We are looking for a Manager, CRM (HubSpot) & Web Admin to serve as the strategic and hands-on owner of our enterprise HubSpot platform across multiple brands. This role sits at the intersection of CRM strategy, MarTech, marketing automation, and web administration, driving solutions that support lead generation, sales growth, customer engagement, and retention.

Key Responsibilities:

  • Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs.
  • Develop and optimize CRM strategies, customer lifecycle stages, lead scoring, pipelines, and automated lead-nurturing campaigns.
  • Build and manage workflows, forms, landing pages, web pages, dashboards, and other HubSpot solutions.
  • Ensure CRM data quality, governance, segmentation, deduplication, and compliance with privacy standards.
  • Develop reporting and analytics to measure pipeline performance, campaign effectiveness, attribution, and revenue impact.
  • Manage integrations between HubSpot and other business systems, platforms, and tools.
  • Partner with Marketing, Sales, and other stakeholders to translate business objectives into scalable CRM and MarTech solutions.
  • Drive platform adoption through documentation, training, process improvement, and governance.
  • Identify and implement new HubSpot capabilities, including AI and emerging MarTech solutions.

Qualifications:

  • 6–8+ years of experience in CRM, digital marketing, marketing operations, or MarTech, including at least 4+ years of dedicated, advanced HubSpot administration.
  • Proven experience managing HubSpot Enterprise, particularly Marketing, Sales, Service, CMS, and Data Hubs.
  • Experience managing multi-brand, multi-domain, or complex CRM environments.
  • Strong knowledge of workflows, lead scoring, lifecycle management, pipeline management, reporting, and marketing automation.
  • Hands-on experience with HubSpot CMS, including web pages, landing pages, forms, and basic HTML/CSS customization.
  • Strong analytical and problem-solving skills, with the ability to translate CRM data into actionable business insights.
  • Excellent English communication and stakeholder management skills.
  • Relevant HubSpot certifications are highly preferred, particularly in Marketing Hub, Sales Hub, CMS, or Revenue Operations.
  • Amenable to work on a hybrid work set-up in Global One, Eastwood, Quezon City
  • Amenable to work on a dayshift schedule

What We're Looking For:

A highly autonomous and detail-oriented manager-level individual contributor who combines strategic thinking with deep hands-on HubSpot expertise. The ideal candidate can independently translate business and growth objectives into scalable CRM, MarTech, automation, and web solutions.

Probe Group

About Probe Group

Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.

At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.

We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.

Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.

We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Melbourne, AU
Year Founded
Unknown
Website
probe.group
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