Job Description

Job Location AKG FL - Hollywood, FL 33020 Education Level High School/GED

As the Warehouse Operations Manager, you will manage multiple priorities in a high velocity, customer-centered environment while leading a diverse group of team members, which can include Associates working in Inventory, Receiving and Fulfillment Departments. You will interact with other internal departments such as Sales, Purchasing, and Finance. You will also support key performance indicators (KPIs) to maintain and improve service quality. You will be responsible for monitoring and improving key performance indicators (KPIs) and ensuring exceptional customer service through accurate order fulfillment and timely issue resolution. The facility is a Monday – Friday operation in Hollywood, Florida.

• Manage all aspects of the location to include accurate on-time order fulfillment and shipping, on-time receiving, production, inventory, and quality management systems.

• Manage, coach, mentor, hire and train employees, including performance management.

• Drive efficiencies within the facility using LEAN methodologies.

• Maintain facility tour-ready standards.

• Ensure preventative maintenance of the facility and all equipment (e.g. material handling equipment, racking systems, warehouse infrastructure).

• Maintain a safe, secure, and inclusive workplace.

• Match facility capacities to customer/sales professionals’ expectations.

• Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.

• Partner with support departments, including Accounts Payable, Accounts Receivable, Human Resources, and Finance.

Qualifications

Requirements

• High School Degree or equivalent required; Bachelor’s Degree preferred.

• Bilingual (English / Spanish) highly preferred - fluent in both verbal and written communication.

• 5+ years’ operations experience, specifically in a distribution center facility.

• 5+ years’ leadership experience, managing a team of hourly associates in a fast-paced production, distribution, retail or similar environment.

• Experience managing inbound shipments and inventory accuracy; including cycle counts, inventory slotting and optimization.

• Experience coaching and guiding employees.

Preferred Skills and Abilities:

• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and interpersonal abilities.
• Analytical mindset with the ability to interpret data and drive performance improvements.
• Problem-solving skills with a proactive and solution-oriented approach.
• Ability to manage multiple priorities with a high sense of urgency.

Job Type: Full-time

Expected Hours: 8am - 5pm Monday - Friday

Comprehensive benefit package including: Medical, Dental, Vision, 401(k), Paid Time-Off, flexible work schedule.

Must be authorized to work in the United States on a full-time basis