Job Description

Primary Responsibilities
This role will work directly with Valet Operations provides hands-on leadership for valet, arrival, and departure services to ensure patients, visitors experience a safe, welcoming, efficient, and compassionate first and last impression with valet services. This role oversees and partners with Towne, our valet operations vendor, to enhance team performance, traffic flow, service recovery, and continuous improvement efforts that support a high-quality patient experience.

This role will also work directly with the parking and transportation leadership team to support arrivals and departures for our patients, visitors, and staff.

Additional Considerations
Collaborates the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations and Transportation Program units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations. Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.

Bachelor's degree in business-related field and 3 years' experience supervising/leading diverse teams OR Associate's degree in business-related field and 5 years' experience supervising/leading diverse teams OR High School diploma/GED and 7 years’ experience supervising/leading diverse teams.

• Bachelor's degree in business-related field preferred. Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills.
• Must be able to work collaboratively with multiple disciplines.
• Excellent organizational, interpersonal, written, and oral communication skills are required.
• Demonstrated ability to influence others.
• Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills are necessary.
• Demonstrates excellent analytical skills, ability to and resolve issues before they become a critical issue.
• Lean management and/or six sigma experience is helpful.